Cashe — ECS initiated even after requesting for manual payment from cashe executive

Cashe — ECS initiated even after requesting for manual payment from cashe executive

S shreenu sadanand from Bengaluru, Karnataka Apr 8, 2023 Apr 10, 2023 This thread was updated on Apr 10, 2023

There was no auto debit done on 3rd which is my emi date then cashe customer care started calling morning to evening calls after calls that there is a glitch in emandate and to pay manually, when I paid manually then they again initiated ECS. I had already paid by that time and amount left was not suffiecient so there is a bounce shown in my account due to mistake from cashe which I would have to bear and my cibil will get affected due to bounce shown in account. This is new way of cheating people and reducing cibil. This is also a fraud. You guys should reverse the bounce I jave already spoken to bank and further action would be taken if this isnt rectified. Was this information helpful? No (0) Yes (0)
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CASHe Customer Care

from Powai, Maharashtra

Apr 10, 2023

Verified Support

Dear Shreenu,

As intimated to you earlier, it is important to keep sufficient funds in your bank account for a successful auto-debit of your EMI on the due date. As a process, the bank will initiate a penalty in the form of bounce charges due to a lack of funds in your bank account. It is a common process followed by every bank.

Please share your bank statement to explain the matter further. But do remember, bounce charges will continue to apply in the future if your bank account is insufficiently funded on the day the auto-debit of the EMI towards your loan.

Thank You,
CASHe Support Team

shreenu sadanand's [Complaint's author] reply, Apr 15, 2023

I have already shared details and mentioned clearly cashe customer care called as you dint do ecs on time and nect day morning to evenong calls to pay manually and they dtold there is a problem in ecs so pay manually, once I paid manually you initiated ecs after that so it tried to take out money from my bank accou t twice. Which affected bounce. Is this a new way to cheat people? Forcing them to pay manually and then initiating another ECS? I have shared statements again and again.

CASHe Customer Care

from Powai, Maharashtra

Apr 10, 2023

Verified Support

Dear Rajesh,

As intimated to you earlier, it is important to keep sufficient funds in your bank account for a successful auto-debit of your EMI on the due date. As a process, the bank will initiate a penalty in the form of bounce charges due to a lack of funds in your bank account. It is a common process followed by every bank.

Please share your bank statement on [protected]@cashe.co.in to explain the matter further. But do remember, bounce charges will continue to apply in the future if your bank account is insufficiently funded on the day the auto-debit of the EMI towards your loan.

Thank You,
Customer Support Team

shreenu sadanand's [Complaint's author] reply, Dec 29, 2023

Clearly you are not reading my comment and just posting for the sake of it, I clearly mentioned I had sufficient balance on the day and amou t dint deduct on mentioned date, then your recovery team started buzzing annoyingly stating their is a glitch and to pay manually, and after paying manually successfully, then again your team intentionally raised a ecs. You are asking customer to pay via app and then raising ecs after 2 days of the date. Had shared all details before.