Cashe — Inaccurate CIBIL update

Despite of clearing the dues as per the email they sent to me, it took over 4-5 months to get the things sorted to confirm the payment and update CIBIL that was showing due. Once they confirmed the payment, they messed up the status of loan by updating it as "Settled". I had reached both [protected]@cashe.co.in and [protected]@cashe.co.in and attempted to sort the issue many times. The response was utter nonsense and they are ready to accept the fact that the amount they asked me to pay in the email to clear the loan is not at my request and that was an offer from them to get the balance amount. It is unfair that they had never mentioned anything about settlement at the time of offering to repay the balance and once paid, it took many months along with way too many follow ups to accept the payment and now I am not sure how long it will take to resolve this issue to remove the "settled" tag from CIBIL. I have shared my CIBIL report with them twice, once to update the payment details, later for correcting the status. People who called and were in touch until the payment time, never bothered to respond in either of the form call, sms, WhatsApp. Had to share all the proofs with the support and recovery teams and still they took their own time of 6 or more months to show my data as settled on CIBIL. This is totally unacceptable.