[Resolved] Cashe — Loan amount not disbursed after approval

[Resolved] Cashe — Loan amount not disbursed after approval

S Smith0101 Feb 14, 2024 Feb 18, 2024 This thread was updated on Feb 18, 2024

As per their policy, upon approval, loan amount has to be disbursed within a few hours or within a day. It has been 5 days since approval and I keep sending Cashe team emails. Their response is always a standard template. No one to talk to. If there was this delay, it should be informed in advance before applying as it gives the customer the choice to decide whether to go ahead with cashe or another lender. This is dismal and pathetic. I don’t understand how these companies are working now. They define their terms and then change it at random. Loan is taken for an immediate requirement which is why all signatures and e mandate is done on time. After all this, cashe doesnt care to even properly respond. CASHe Loan Account No: [protected] +2 photos Was this information helpful? No (0) Yes (0)
Mar 22, 2024 Complaint marked as Resolved CASHe customer support has been notified about the posted complaint. Verified Support Feb 15, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team
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Smith0101

Feb 16, 2024

This is the response from CashE. This is no different from the previous email. Absolutely nonsensical response.

Smith0101

Feb 18, 2024

CashE sends a whatsapp message asking do you still want to continue loan disbursal or terminate contract since disbursal is delayed. Which company does this after all the approvals? Now they dont want to respond to anything. No customer care to talk to or complaint. Only emails when tickets raised are all general and template mails. They will respond back here stating they will do the necessary and then send personal email stating its still taking time. Horrible experience. If you need funds in emergency this is not the right place. Im still in need of funds and cashe doesnt provide support despite collecting all documents, verification, e mandate and auto debit sign. Strange.