Cashe — Loan approved but amount not disbursed since 4 days

amit19012018

Mar 23, 2024

Address:

Mumbai

I am a cashe client since 3 years and closed all my loan on time but this time when I have applied for loan they have just approved my application and still 4 days past bug amount not credited.

I have sent so many mails but they only responded that your application have been approved and due to some technical issue at bank your funds have not released till now.
Re: Loan Status-Quicker disbursal-New APP-#CLN13808536
No customer care number given.

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CASHe customer support has been notified about the posted complaint.

Mar 26, 2024

Updated by amit19012018 When will the amount credited .you people are not understanding my situation. There is no reply from customer support on call.

Verified Support

Mar 26, 2024

CASHe Customer Care's response Thank you for bringing your concerns to our attention, and we apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request.

Best,

CASHe Team

Mar 28, 2024

Updated by amit19012018 Why we are getting same reply on mail and other social media handles.

Verified Support

Mar 28, 2024

CASHe Customer Care's response We apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request. You can expect a call from us if there are any discrepancies, rest assured that we will contact you promptly

Best,
CASHe Team

Mar 29, 2024

Updated by amit19012018 getting the below responses again and again but there are no real time updates. Please review and disburse the amount. I always have closed the loans early. Please check and assist

Dear Customer,

We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.

Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.