[Resolved]  Cashe — Loan approved but not disbursed since 6 days

After repeated of email my problem is yet to be solved and i get the same reply from them.{e would like to inform that your loan application has been approved from our end. However, we are facing some technical issues while disbursing funds.

Please be assured, we have taken up the matter with the bank. The tentative ETR provided by bank is 05 working days from the date your loan is approved.

As soon as the issue gets resolved, you shall receive the loan disbursal in your bank account.

We would also like to assure that your repayment date will be considered from the date of loan amount transferred to your bank account and it will accordingly get updated in your CASHe account.

We regret the inconvenience and thank you for your patience and understanding.}

this is pathetic.

its already been more then 5 working day still your cashe support team send me the same email again & again.

Despite raising 3 to 4 tickets, I received the same auto-generated resolution stating that the loan is approved and pending with my bank. If you cannot process the loan amount, please communicate that instead of keeping people waiting for weeks with no resolution.

CLN#13926439
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Feb 22, 2024
Complaint marked as Resolved 
Very late disbursement .. I already made my arrangements earlier. They guys are truely non-professionals. Anyways, it's gonna my last loan from cashe for sure.
CASHe customer support has been notified about the posted complaint.
Feb 14, 2024
Updated by Nikish110034
Loan money is not credited to account and already EMI dates are reflecting. this is ridiculous. NO customer support so far, if i call no one picks and just call gets ended automatically. this company is scamming every one. please take serious action. it causes mental trauma each day .
Feb 14, 2024
Updated by Nikish110034
I have applied Loan for medical emergency on 8th Feb 2024 and loan is showing in processing. What is the use of paying more interest in cashe if they are not providing loan on time.
Please resolve this by today as I need urgent fund because of medical emergency
Feb 14, 2024
Updated by Nikish110034
I cannot wait for eternity. Hence please specify a deadline by which you need the processing to be completed?
Feb 15, 2024
Updated by Nikish110034
I have informed cashe team about this complaint on https://www.consumercomplaints.in but they don't seem so serious about it.
Let's see if I get any response from cashe today or not.
Next I will drag this matter on social media.
Really pathetic service of Cashe.
Feb 15, 2024
Updated by Nikish110034
Internal audits, technical glitch, high volume of disbursements, implementation of external payment gateways for enhancing smooth disbursements and pending with bank.
What all stupid reasons do you guys have?
I am fed of listening all the repetitive reasons since past 8 days.
It causes mental trauma each day.
I will drag this matter on social media soon.
Feb 15, 2024
Updated by Nikish110034
Internal audits, technical glitch, high volume of disbursements, implementation of external payment gateways for enhancing smooth disbursements and pending with bank.
What all stupid reasons do you guys have?
I am fed of listening all the repetitive reasons since past 8 days.
I have attached some of the screenshots of your email replies. Just through those repetitive reasons since 8 days.
It causes mental trauma each day.
I have already escalated this matter to consumer forum(screenshot attached) and will drag this matter on social media soon.

Just let me know if cashe team is willing to disburse the loan amount by tomorrow or not.

CLN#13926439
Verified Support
Feb 15, 2024
CASHe Customer Care's response
We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest.



We request your patience in the interim.


Best,

CASHe Team
Feb 16, 2024
Updated by Nikish110034
Okay ! Now let's see what does this priority disbursement mean for Cashe team?
Still waiting for the loan amount...
Feb 16, 2024
Updated by Nikish110034
I was informed by the CASHe team in this complaint thread that the team will get in touch and this has been forwarded to the relevant team for priority disbursal. However, there has been no attempt from CASHe to establish a contact with me, not to forget, the funds have still not been disbursed.
Feb 16, 2024
Updated by Nikish110034
Still no response so far.
Cashe team ! Come on ... What's wrong with you guys??
I have always been your privileged customer and took couple of loan in past. I have always repaid my previous emi's on time then why are you harrassing me like this ??
I am tired of sending multiple emails on daily basis and getting a same scripted replies from Cashe team sinc past 10 days.
My son is hospitalized and I am in desperate need of funds.
I beg of you cashe team please disburse my loan within immediate effect.
Verified Support
Feb 17, 2024
CASHe Customer Care's response
Thank you for bringing your concerns to our attention, and we apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request.

Best,
CASHe Team
Feb 17, 2024
Updated by Nikish110034
simply there is a response from the cashe company but actually there is no action taken so far . still im waiting for a valid action/response from the company, it's been more than 10 days, no reply for the ticket in raised in the app or the mails i have sent . simply they keep responding over social media 'sent to concerned dept', 'will be resolved in 24-48 hrs', so n so ...im not sure what the company is upto after customers signing e-mandate. please take serious action.
Feb 18, 2024
Updated by Nikish110034
Cashe team ! Come on ... What's wrong with you guys??
I have always been your privileged customer and took couple of loan in past. I have always repaid my previous emi's on time then why are you harrassing me like this ??
I am tired of sending multiple emails on daily basis and getting a same scripted replies from Cashe team sinc past 10 days.
My son is hospitalized and I am in desperate need of funds.
I beg of you cashe team please disburse my loan within immediate effect.

CLN#13926439
Feb 18, 2024
Updated by Nikish110034
4 days ago I received the same response.
Whenever I drop an email you guys always providing a tentative time of five days.
I have been recieving these emails since 11 days.
So, as per bhanix when will this be resolved?
Because it seems to be never ending mental trauma that your company is giving me back to back 5 days tentative time repeatedly.
This is totally unprofessional.
Feb 19, 2024
Updated by Nikish110034
Please disburse my loan amount ... It's already been 12 days now.
I am in lot of trouble
Feb 19, 2024
Updated by Nikish110034
I was informed thrice by the CASHe team in this complaint thread that the team will get in touch and this has been forwarded to the relevant team for priority disbursal. However, there has been no attempt from CASHe to establish a contact with me, not to forget, the funds have still not been disbursed.
Verified Support
Feb 19, 2024
CASHe Customer Care's response
We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest.



We request your patience in the interim.



Best,

CASHe Team
Feb 19, 2024
Updated by Nikish110034
Cashe team ! Come on ... What's wrong with you guys?? I have always been your privileged customer and took couple of loan in past. I have always repaid my previous emi's on time then why are you harrassing me like this ?? I am tired of sending multiple emails on daily basis and getting a same scripted replies from Cashe team sinc past 10 days. I am in desperate need of funds. I beg of you cashe team please disburse my loan within immediate effect. CLN#13926439
Verified Support
Feb 20, 2024
CASHe Customer Care's response
We have forwarded your concerns to the relevant department and will get in touch with you at the earliest.



We request your patience in the interim.



Best,

CASHe Team
Feb 20, 2024
Updated by Nikish110034
Listen cashe team.
Now I am giving you a last warning.
Dare you disburse the cash now.
I told you guys earlier also that I can't wait till eternity.
Now, I do not require any loan.
I required an instant loan on 8th Feb and it's already been 13 days now.

So, I wish terminate my loan application now within immediate effect.

In case, you still disburse the loan amount then I would be having no other option except reporting F.I.R against you company.

I repeat, kindly terminate my loan application CLN#13926439 immediately since you were unable to provide me an instant loan since 13 days.
Verified Support
Feb 22, 2024
CASHe Customer Care's response
We are glad to inform that your loan application has been approved and the funds have been disbursed to your Bank account.



We Hope your query has been resolved.


Best,

CASHe Team
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