Cashe — Loan is approved however amount is not credited to bank account

I have applied for a loan on 21th April, and I got a notification of email and in that email it mentioned that credit limit of 10000 is approved, but it in the app it still showing as processing and the amount still doesn't credited to bank account.
I got a mail from customer care on 24th April and they said to me that loan will be disbursed within 48 hours, now 48 hours passed, however, the amount isn't credited to bank account.

I have taken already 4 loan from cashe but never had such situation before.

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