Cashe — Money not getting transferred even after excess credit limit

Money not getting transferred even after excess credit limit. Its showing processing and at the end it says transfer failed in history. No support from the help desk. No reply on my email as well. I am constantly trying to apply fo loan feom last 5 days but no help. No customer support services. How is it an instatnt loan app when you cannot provide instant loan. My first experience with cashe was fabulous but this time its the worst