Cashe — Not closing my loan account

Address:

5th Floor, Paville House, Twin Towers Lane, Prabhadevi Mumbai Mumbai City District Maharashtra India 400025

I had taken a loan amount of Rs 1, 20, 000 on 21.10.2022. After being paid 4 installments, I requested to foreclose my loan account through mail on 28th Feb 2023. They replied on 01.03.2023 that if I paid the outstanding amount of Rs 81, 440 on or before 05.03.2023, then they will foreclose my loan account without any charge.
After then I paid the outstanding amount of Rs 81, 440 on 03.03.2023.
Since then, they are not closing my loan account after frequent request through mail and conversation with their customer care executive. They are not responding to my mail.
I have attached all the screen shots what I have mentioned earlier.
Please do the needful steps.
Thanking you