Cashe — Urgent Complaint: Non-Disbursement of Approved Loan Amount and Inaccessible Customer Support

Cashe — Urgent Complaint: Non-Disbursement of Approved Loan Amount and Inaccessible Customer Support

V Vijayricka from Hyderabad, Andhra Pradesh Mar 27, 2024 Apr 3, 2024 This thread was updated on Apr 3, 2024

Dear [Cashe Team], I am writing to address a critical issue regarding the non-disbursement of my approved loan amount for the second time, coupled with the unavailability of your customer support services. On[protected], I was notified that my loan application had been successfully approved, and I eagerly awaited the transfer of funds into my account. However, despite the assurance provided, the funds have not been disbursed, mirroring a previous incident of a similar nature. What compounds this issue is the complete lack of accessibility to your customer support services. I have made multiple attempts to contact your support team using the provided contact number, but to my dismay, it appears to be non-functional. This lack of communication channels exacerbates the frustration and anxiety caused by the non-disbursement of the approved loan amount. As a customer, I rely on prompt and efficient service from your institution, especially when it comes to financial matters. The repeated failure to disburse the approved loan amount not only disrupts my financial plans but also erodes my trust in your services. I urgently request immediate action to rectify this situation. The approved loan amount must be disbursed without any further delay, and I implore you to address the technical issues affecting your customer support line to ensure that customers can reach you for assistance when needed. Furthermore, I expect a thorough investigation into the root cause of these recurrent issues and transparency regarding the steps being taken to prevent similar incidents in the future. In light of the inconvenience, stress, and financial uncertainty caused by this situation, I also demand appropriate compensation. I trust that you will prioritize this matter and provide a swift resolution. Failure to do so will leave me with no choice but to escalate this complaint to relevant regulatory authorities and explore legal recourse. I await your immediate action and response. Sincerly VIjay Kumar [protected]@gmail.com +2 photos Was this information helpful? No (0) Yes (0)
CASHe customer support has been notified about the posted complaint. Verified Support Mar 28, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team Mar 28, 2024 Updated by Vijayricka When I excepted to resolve the issue, can you please give specific time ? Still I am waiting for long time? Mar 29, 2024 Updated by Vijayricka Dear Cash App Team, I am writing to express my extreme dissatisfaction with the unacceptable delay in the loan disbursement process. I applied for a loan through the Cash App platform several days ago and have been patiently awaiting updates regarding its status. However, to my dismay, there has been a complete lack of communication regarding the progress of my application and when I can expect to receive the disbursement. As a responsible user, I complied with all the necessary requirements and promptly submitted all required documentation. I expected a smooth and efficient process, yet I find myself still in the dark about the status of my loan. This delay is not only inconveniencing but also causing significant disruption to my financial plans and commitments. I cannot overstate the urgency of this matter and the impact it is having on my financial stability. I urgently request clarification on the following points: What is the current status of my loan application? When can I expect the disbursement to be processed? How many working days are typically required for loan disbursement issues to be resolved? How many Mail communication require and compaint to write for your team typically required for loan disbursement issues to be resolved? I implore you to prioritize this matter and provide a prompt resolution. Transparency and clear communication are essential in situations like these, and the lack thereof is highly concerning. Failure to address this issue promptly will force me to seek alternative solutions, which may include escalating this matter further or considering other financial services. I trust that you will take immediate action to rectify this situation and ensure that such delays do not occur in the future. Thank you for your attention to this urgent matter. I look forward to your swift response and resolution. Sincerely, Vijay Verified Support Apr 03, 2024 CASHe Customer Care's response We have forwarded your concerns to the relevant department and will get in touch with you at the earliest. We request your patience in the interim. Best, CASHe Team
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CASHe Customer Care

from Powai, Maharashtra

Mar 27, 2024

Verified Support

Please share your CLN / registered mobile number with us so we can quickly resolve your issue.

Best,

CASHe Team

Vijayricka's [Complaint's author] reply, Mar 27, 2024

Custumer ID -9145105

Vijayricka

from Hyderabad, Andhra Pradesh

Mar 27, 2024

Vijayricka's [Complaint's author] reply, Mar 27, 2024

Dear Cashe Team,

I hope this message finds you well. I am reaching out to urgently request the resolution of an ongoing issue that requires immediate attention.

Despite having received confirmation of the approval of my loan application, the funds have not been disbursed into my account. This is causing significant inconvenience and financial strain, as I had relied on the timely disbursement of the approved amount.

I kindly ask that you prioritize this matter and take swift action to resolve it as soon as possible. I understand that unforeseen circumstances may arise, but I urge you to expedite the process to ensure the prompt disbursal of the approved loan amount.

Your urgent attention to this matter is greatly appreciated. Please do not hesitate to reach out if you require any further information or assistance from my end.

Thank you for your cooperation.

Best regards,
Vijay