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Catwalk Shoes Complaints & Reviews

www.thecatwalkshoes.com

1.1

Updated: Nov 9, 2023

Complaints 61

Resolved

13

Unresolved

48

So far, so good. Catwalk Shoes is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Catwalk Shoes will keep up the work and continue to help more customers with their concerns even better 🤝

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Catwalk Shoes reviews & complaints page 2

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Address: Horamavu agra

I purchased a catwalk shoes on[protected] from trends at phoenix market city bangalore, i used this shoes only for one day while going to duty i put and go after 4hours its starts get damage i got shocked and i called and raised complaint they told me with in 7days they will solve my issue, i spoken to Alamelu and this is my complaint reg no 3582281 but till now i dnt get any call or solution from there side, like this kind of service this catwalk company is giving means what is the use for to buying company product for high price, better we can buy local shoes it will last more than this catwalk company shoes
I did a mistake i believed catwalk is a good company so dnt believe and buy any product from this company its fake only products are not good

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Address: 32 civil lines budaun

Product was purchased at hyderabad mall that time it was in genuine condition but it was not came in use when today my wife opened the box the product polish remain so dull. And spotted from many places

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Sep 18, 2021

Updated by Rishichola Bad quality product

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Address: H1167 Gaur Grandeur Sector 119 Noida

I bought the shoes on 02.12.2020 from Shoppers Stop at Saket, New Delhi. I hardly wore the shoes 10 times and it is broken. i want the shoes to be replaced

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Address: Kiit Sqare, Raini Residency

I have purchased one catwlak sandle on 12th December, but it's start damaging soon, it's quality is too low.

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Jan 03, 2021

Updated by BeingNaaz I have purchased one Catwalk Sandel on 12th Dec 2020 but it's already start damaging.

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Address: gopalpura bypass, jaipur

I bought 15 days back sandal, but my feet moose. still i feel so paint, it was my first and last experience.

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Dec 06, 2020

Updated by ashakum i bought sandal 15 days ago, bt my feet moose, and still i have pain in my feet. shopkeeper refuse to take,

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I recieved a damaged product which I didn't see at the time of delivery. I removed right foot from the box to check the size. It didn't fit and I put it back in box. I posted a return request same day. When the pickup agent arrived he refused to collect the product. One of the stones is missing which I have no idea of.

Aug 5, 2021

Complaint marked as Resolved

Catwalk Shoes customer support has been notified about the posted complaint.

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Catwalk Customer Care

from Mumbai, Maharashtra

Dec 4, 2020

Dear Musavir Jaleel,

Please email us on [protected]@catwalkworldwide.com. Our Customer Care Team will make sure your concern is taken care of! Your pick up should have definately been done, we are surprised our selves how can they reject the pickup .

Thanks & Apologies!
Team Catwalk Help

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Address: Catwalk store, Mumbai City, Maharashtra, 400064

Today i purchased a pair of expensive shoes from one store and walked in catwalk store in infiniti mall, malad, mumbai for window shopping, and while walking out of the store i forgot my bag that contained the expensive pair at the catwalk store. When i went back to claim it, the store manager very rudely told me that it was not there and when i requested him to show me the camera footage once in-order to confirm, he rudely denied, saying the cameras in the store are not working since past 3 days. I have been trying to talk through so many staffs in the store and no one is accountable for the same.

Date of the incident - 2nd oct, 2019
Time - around 7:00 pm
Store manager name - mohammad rafiq
Store location - infiniti mall, malad west (Mumbai)

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Address: Hyderabad, Telangana, 500032

Am highly disappointed with the quality of the shoes.. A person is spending such good amount in a pair of heels and am currently facing pasting issues. Sorry but this is my first time buying experience and this is what am facing. First time i had to go to the shop and offered a exchange so again i took the same pair of shoes but the new exchanged one hoping that it would be good but my bad.. This one is too like the previous one.. All glue is coming out from the sides. I will henceforth never suggest anyone to buy from the so called brand catwalk.

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Address: Mumbai, Ghaziabad, Uttar Pradesh, 201002

I bought catwalk sandals and all the stitching got removed in just 5 uses, i bought this in the very high amount on 24th june 2019 and now these sandals are of no use, on 18th july 2019.
Now they are saying no to work on this, i have bought this in the big amount i want something to be done on this, i can't let my money wasted for this crap.
Just not this pasting, on sides this all soul is going to come out.

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A

Ashoke Dab

from Mumbai, Maharashtra

Oct 14, 2019

I want to cancel my order for my financial problems

I

Ishita Deep

from Nellore, Andhra Pradesh

Nov 22, 2019

I bought catwalk shoes from a store and wore them for the first time and my sole broke. Its highly disappointing when u spend on something and love it so much u cherish to wear them and it breaks. Completely unreliable brand its better i spend on a local brand.

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Address: Pune, Pune, Maharashtra, 411007

Website: catwalk.co.in

I have purchased catwalk sandals worth rs.2000 two months before but it got damaged within hills.even if I haven't wear it much it got damaged.i want replacement or else want refund on this.i have receipts of product. I purchased it from shoppers stop.reply is expected. it is black sandal.having chain.chain is also damaged.such a poor quality is not expected from a brand like catwalk.

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Jul 08, 2019

Updated by Swati4321 ?????

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Address: C 1024 parimala sunridge, Siddhapura, 560066

Hi,

I purchased an expensive catwalk sandal from your outlet in the phoenix marketcity mall in the whitefield, bangalore, in the month of january.

I'm disheartened to inform that the sandal wasnt even used 5-6 times and i see a major damage in it.
We asked the salesperson their about its sustainability, as the footwear is supported on ropes, he said it is catwalk and we don't compromise on quality.

Sadly it's not even 2 months of purchase and i'm facing this issue.
I'm attaching pictures for your reference

Kindly look into this as it is an expensive one and compensate us accordingly.

Thanks,
Soamya prasad
Whitefield, bangalore.
[protected]

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Address: Mumbai City, Maharashtra, 400709

I had purchased a catwalk footwear from vashi central worth rs 1695. I got it on 50% discount, so it cost me rs 847. But, the footwear's beads started coming out when i wore it for the first time. So, i had submitted the footwear for repair along with the bill at vashi central. These people told me that it will take 15 days for the footwear to get repaired. But, now it's been more than a month that they have not returned my footwear back.
When i call them, they refuse to answer saying, call us back in half an hour or call us back tomorrow and this and that.
This is really pathetic. Never expected such disappointing service from such a reputed brand as catwalk.
Now, please ask them to issue a refund of rs 847 in my name lieu of the footwear.

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Address: 122001

I bought a pair of sandle from central mall gurgaon and they are so pathetic that i regret why i invested my money in that rather i would have gone for a local brand then catwalk.
On very first day the back strap elastic is coming down from ankle while walking.
Even had a shoe bite.
If such things will happens with such a brand then its better go for other brands.
Very dissapointed.
They will not even replace it as its worn.. Kindly so something to resolve the issue asap.

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C

Central Mall

from Mumbai, Maharashtra

Dec 4, 2018

Hi Bhawna,

We regret the inconvenience caused. Request you to share your details at [protected]@centralandme.com We will inform the respective store about the same immediately.

Regards,
Customer Care - Central Mall

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Address: Alwar, Rajasthan, 301019

Dear sir/mam,
I baught black espadrilles through ptm mall on 24 th august which was delivered tome on 27 th august. I wore it only 2 time. When i wore second time i saw seam is not proper and my toe is coming out from it. I am attaching photos. Please suggest what should i do. I am also attaching invoice and ptm order no.
Waiting for satisfactory reply.

Thanks and best regard
Nishi pandit

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Address: 411048

Website: Catwalk

I purchased catwalk belleys in may 2018 from central mall, hyderabad. I used it around for 45 days and its leather sole on the sides of the belley is torn at 2-3 places. This is really not expected from a brand like catwalk. I have attached the photos of the shoes in the complaint. From the photo, you will get a clear idea about the exact damage.

Catwalk is a renowned and costly brand. I cannot expect such quality issues with the products. I have been using catwalk since many years. This is the first time i have come across such a bad quality shoes / belleys.

I want a replacement or cash back as i had purchased it believing on the brand.

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Address: Kolkata, West Bengal, 700053

Website: Snapdeal

I ordered for a catwalk brand shoe from snapdeal and hardly wore for 2 days. The stones on the top came off in just two wears. I have ordered and worn so many shoes of this brand and never faced any challenge but was shocked this time.

Catwalk blue ballerinas

Suborder id: [protected]

Please see that such services given by the partner companies is actually spoiling the brand name.

Aug 5, 2021

Complaint marked as Resolved

Catwalk Shoes customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 27, 2018

Hi Ayana,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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Address: 231222

Website: Myntra.com

Kindly solve my problem as this is repeatedly happening giving wrong information and cheating the customers. Myntra being one of the most popular websites this is totally unacceptable. Kindly solxe my problem. The website has given wrong information about the heel size. Product is badly packed in torn box. There is discoloration too. Previously also once i had ordered a pair of catwalk heels, i had ordered size 40 but size 37 was sent instead.. That too in pathetic condition.

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Address: 231222

I had ordered a pair of catwalk heels from this website. Just now i have received it and my first complaint is the heel size that is mentioned on the website is 2 inches which is false information. It is has hardly one inch heels it is badly packed and had a defect too.. It has a discoloration on one side. This has happened second time hen i have ordered catwalk heels. What i am to do. I feel miserable.. Plz help

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Website: Catwalk.com

I bought catwalk shoes from shopper stop, velachery chennai on 27th oct 2017, within couple of months sole got broken. Nothing has happen tyo front part. As i went our of station, i recently went to shopper stop having the bill to get it repaired, i was told catwalk wil not do this.
Am using catwalk for long time but this is the first time that catwalk sole itself got broken in both the shoes.
Sku no.[protected], colour 9124. I have the bill with me.

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Address: Surat, Gujarat, 394270

Website: Flipkart

4 months back i bought a catwalk shoe from flipkart and wear only once after purchasing and the sole got damaged i am a regular user of catwalk but purchased 1st from online and this is happened also first time. Company has offered 180 days warranty but from where it will get claimed as i purchased through flipkart. I want a new shoe against of this or refund...

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Pooja goe

from Dharmsala, Himachal Pradesh

Feb 13, 2018

Few months back i bought wedges worth Rs.2495 from a certified store. But when i wear them even for 15 minutes, my ankle and my toe starts feeling like separating from my foot in two different peices and it goes very uncomfortable for me to wear them. New like product and i want a replacement or refund. Please help

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