CC Avenue — Amount deduct from my bank account and the ticket is not confirmed from the site get my trip

Address:	516001
Website:	www.getmytrip.com

Respected Sir,
I am from Q.AServices. (Shabbirshaik.[protected]@gmail.com Mobile [protected]. Address 20/492, Near Krishna Hall Circle, Opp to Haroon Cycle Mart, Kadapa. 516001.
Sir just i have been checking your site for flight details. But it had Jumped the site and taken the amount of Rs. 12, 676. Order No#[protected]. Please kindly refund the amount and be kind to answer my mail as soon as possible. I will be thankful to you.

THIS IS THE PROBLEM
I was trying to book my ticket however when I was making the payment some error popped up and the booking was not confirmed but the payment has been deducted from my account.

Thanking You