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CC Avenue Complaints & Reviews

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Last updated Apr 1, 2024
Complaints 837
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+91 22 6742 5555
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CC Avenue Head Office Address

Level II, Plaza Asiad, S. V. Road, Santa Cruz (West)
Mumbai
Mumbai City District
Maharashtra
India
400054

CC Avenue reviews & complaints page 12

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S
sebijohns
from Trivandrum, Kerala
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Refund due to failed transaction

Dear Sir,

I did an online transaction for buying Kaspersky internet security, on October 16th 2020 but due to long timing of transaction ccavenues showed error. Money was debited from my account but kaspersky gave no response. Please help me in getting my lost money as it is almost 5-6 months and neither I got the money back nor any response from your team after repeated mails. This is really sad situation. I do understand...
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M
maruthi36
from Bangalore, Karnataka
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Payment failure at receivers end

I have applied for new gas connection with request no.74861581. I got the subscription number after successful payment.But after visiting Mallikarjun gas distribution center, they have denied the connection saying payment not received at the distributor end.Kindly resolve the issue at your end .Please find attachment...
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S
shallyp
from Chennai, Tamil Nadu
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Refund of amount debited but transaction failed

Gentlemen,
I was booking appointment on 25/1/2021, for online consultation with Dr. Annu Agarwal (Kokilaben Hospital)for my mother Mrs Mariamma Thomas. I got the 3.30pm slot for 3rd feb, 2021 and made the payment of 1500/- from Axis bank account. Though the amt is debited, I did not get any confirmation for the same. I spoke to the hospital call centre helpline, who said the same is shown as pending and that I shud book again. In...
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N
Neeraj kumar 123
from Ghumarwin, Himachal Pradesh
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Refund for Exam fee double payment

Address:V.p.o sagoor .teh baijnath.dist kangra (h.p)

Sir.
Main ek iti ka student hu or maine aj hi phone pay se exam fee submit ki 376 rupees. Lekin wo submit 48 hours k baad honi thi or last date 11 feb morning 10AM tk thi isliye maine dusre card se payment ki. Or mere phone pay waale pese waste ho gye to sir please mujhe mera refund de de...
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R
rakesh_Verma143
from Shimla, Himachal Pradesh
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Regarding Payment Deduct Issue

Address:Bevan petman House Near lift shimla
Website:thehimalayansunshinetravels.com

I have purchased domain through Go daday and payment debit by Cc Avenue but i did not buy Domain

payment Debit and order not placed

please refund amount as soon as possible to my account....
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H
Harshaltmahajan
from Ghumarwin, Himachal Pradesh
Sep 4, 2021
This thread was updated on Sep 4, 2021
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Payment made to CSC E GOVERNANCE as failed but amount was deducted from credit card account

Dear CCAvenue Team,

I had made a payment of Rs.1479.72 to CSC E Governence using my RBL bank credit card ending with xxxx 6147.

The payment was processed through CVAvenue portal and transaction was shown as 'Failed'. The receiver did not receive the amount but my credit card account was debited with Rs.1479.72

Payment date : 29/1/2021
Time : 06.59.34 pm
Amount : 1479.72
Merchant...
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A
AthulJoys
from Calicut, Kerala
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Money debited but order not placed or aborted

I order crocs from shopcrocs site and money debited through google pay bit order cancelled or aborted.
Order id :[protected]
Website : www.shopcrocs.in...
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B
bhsam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount detected from phone pay account but order is not confirmed from max

I have ordered few clothes from max store of cost 1398..after doing phone pay transaction amount has been detected from my account but order is not confirmed..can I get the transaction money back and if so how many days does it take...
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Address:Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai - 400054, INDIA.
Website:dashboard.ccavenue.com/web/contactUs.do?command=navigateContactUs

I placed an order in Gita Press books online & I made the payment through google Pay of Rs.382, however the Order is not visible in Gita Press website but I got confirmation from CC Avenue as below:

Your Order#49446 on https://gitapressbookshop.in for INR 382.00 was successful. CCA Ref No:[protected].

I have raised this concern to both Gita Press and CC Avenue but not yet got any response.

Regards,...
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I placed and order today (i.e. 21 Jan 2021) my money was charged through Google pay and was deducted from my account but the order was not placed.

My order no. Is[protected]
When looking on the site for recent orders, there is none and I haven't received any mail or sms from the site which means my order has not been placed but the money was deducted.

I would request you to look into this issue at the...
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J
Jyothi Balaji Prabhu
from Ernakulam, Kerala
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Money debited order not placed

Hello,
I placed an order on home centre mobile app and made payment via Google pay. The money was debited from my account but the order was not placed. Kindly look into the matter and refund the amount as soon as possible. I have attached the screenshot of my transaction for reference....
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Address:Email- [email protected]
Website:www.aipmstsecondary.co.in

Today I pay online net banking through my bank INDUSIND BANK for AIPMST EXAM FEES OF Rs. 1504.50 but not make successful during submission. Please proceed the payment to your customer AIPMST ACCOUNT before TOMORROW 11.59 PM otherwise return to my account back.

ANY OTHER INFORMATION REQUIRED PLEASE INFORM ME AT EMAIL- [protected]@gmail.com...
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K
Krishna Moorthy Chowdary
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount was debited but order was not initiated.

I go through Paytm payment, for ordering 2 customized cases for my vivo v20. The amount of rs 368 got debited and the order was not processed...
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D
Dr. Mahesh Kumar Porwal
from Hyderabad, Telangana
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Complain - URGENT Action Required

Dear Sir/Madam

We Paid the amount of Rs. 500/- for the Fee of Allen Institute Kota (Rajasthan)The amount has been deducted from our account and received the message as attached JPG File (Wallet Transaction Id: [protected], Order Id:[protected]

But at the last we didn't get any confirmation message I want to know about the status of the transaction (Amount paid)whether it has been completed or not because...
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I have done transaction of Rs.1278 through phonepe for the order of 2 items in max fashion but the order is not placed, iam student sir, please do refund my money back, thankyou....
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K
Kishan Padukone
from Powai, Maharashtra
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Money deducted but payment failed

Team,

My money deducted from my account and payment failed for my wi-fi recharge. The amount is approx 4500/-

Need update on this ASAP. None of your support channels are active....
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R
Rajaram Narayana Iyer
from Ramanathapuram, Tamil Nadu
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Bharat gas consumer booking

Iam not able to pay the amount & the cc avenue site is dead. REFILL ID [protected]& ORDER id 116391DATE 28/12/'20. HOW MUCH time that I should waste for gas booking?. Please see the matter & resolve it.

Dr Rajaram N...
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L
Lalawmpuia HangSing
from Delhi, Delhi
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Request cash back

Address:Aizawl

My cash was debited but payment was decline, i want my cash back....
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B
Badaru
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Paid but didn't booked

Address:Calicut, Kerala

I recently purchased item from max fashion app worth ₹349 online on 23rd dec. The payment was successful done through phone pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible....
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S
Surya.dj07
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

exam fees amount debited but payment failed

I paid my exam fee 1150rs on 20/12/2020 evening, amount debited from my bank account but payment failed.
Please take concern and solve my problem.

I attached my phonepe paid receipt and my bank statement ....
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