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CC Avenue Complaints & Reviews

ccavenue.com

1

Updated: Apr 2, 2024

Complaints 838

Resolved

144

Unresolved

694

So far, so good. CC Avenue is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope CC Avenue will keep up the work and continue to help more customers with their concerns even better 🤝

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CC Avenue reviews & complaints page 17

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I booked a "Niramala vazhipadu for RS 200" online as an offering to the Gururvayur temple. The money is received from the bank. But the temple website shows that the money transaction is a failure. No receipt received. The screenshots of the bank details and the Gururvayur Devaswom website is attached. Hope to check and take action.

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I paid through cc Avenue and money debited from my bank. But product not received. Almost 7 days over. I contacted ccavenue customer care many time but they have no proper customer support. Very bad service from ccavenue. I heard so many complain about ccavenue and now I am facing.

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I have recharge an amount of rs. 598 for airtel prepaid mobile no on 30 august 2020 and my order no is[protected]. The amount has been debited from my account. However, i have not yet receive my recharge amount.

Kindly do the needful.

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Hi sir,
On 14th sep 20 9.40 pm i have made payment for new bharath gas connection.
In payment gate way stage the amount deducted from my bank but in between the section got expired and i haven't revived any receipt from site.

Its difficult for me to submit proof of payment to the distributor for releasing the cylinder and connection.

Please help me to resole the issue.
Please find below payment deduction details.
Transaction id:[protected]

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I was adding funds to my idfc bank through upi.
The amount got deducted from standard chartered bank but did not credited to my idfc bank.
The amount is still not refunded to source account nor it has been credited to the beneficiary account. (Idfc)
Date: 14 august 2020
Transaction number:[protected]
Amount: 65000

CC Avenue customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Mishank28 Still waiting for the resolution. No response received till date.

Sep 15, 2020

Updated by Mishank28 Still waiting for the resolution. No response received till date.

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Address: Nagrik society, Bhuj, Kutch, Gujrat 370001

I recently purchased item from max fashion app worth ₹1347.99 online on 6th sept. The payment was successful done through google pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.

CC Avenue customer support has been notified about the posted complaint.

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N

Neetu Wadhwani

Sep 13, 2020

Any update it's been 12 days and haven't heard a word regarding any progress on my complaint
I noticed that many complaints have been resolved in just few days but for me why it is taking too long.
Please let me know when I will receive my refund.

G

Giripatil

Nov 20, 2020

Payment done rs 699 but order not placed how can I gate refund

K

Kalpana Waghela

Mar 10, 2021

I ordered from max fashion worth 1100. The money was debited and the order wasn't confirmed.

K

Kalpana Waghela

Mar 10, 2021

I placed an order from max fashion worth 1100/-. The money was debited however the order wasn't confirmed.

K

k.krishnapriya508

Oct 30, 2021

I recently purchased item from max fashion app worth â‚¹399online on 10th October. The payment was successful done through google pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.

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5 Comments

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I booked lpg (Bharatgas) cylinder on 31/08/2020 by sbi debit card. Transaction failed but bank gave successful payment receipt on my email and sms on my phone that rs.611.45 was debited by my account. Bharatgas site show the transaction status failure. I want refund of my payment please accept my request. Lpg id[protected].

Sep 9, 2020

Complaint marked as Resolved

my complaint is resolved. Thanks Sir

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I recently purchased item from max fashion app worth ₹329 online on 3rd sept. The payment was successful done through google pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.

Upi transaction id:[protected]

Sep 5, 2020

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Sep 05, 2020

Updated by Charvi Ballal Money have been reverted back
Thanks!!

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V

Vsowmya

Sep 30, 2020

Today I have ordered 3 items from max fashion app worth â‚¹999 online on 30 th sept. The payment was successful done through phone pay and the amount was debited from my account. But neither i'm able to see the item ordered in the order history nor received any confirmation mail from max fashion.
I request you to refund the amount as soon as possible.

N

nilima1725

Sep 30, 2020

I recently purchased from max fashion app worth of 799 rps on 29 sept .I paid through gpay and payment was successful but my order didn't placed on app nor i got any confirmation mail from max fashion.Please look into this matter and provide my refund back

R

raji shibu

Oct 2, 2020

I recently purchased from max fashion app worth of 699 Rs on October 2.i had payed the amount through gpay and the payment was successful but my order was not confirmed neither did I get any confirmation message from them. Kindly look into the matter and refund me as soon as possible

L

Lekha Saha

Oct 13, 2020

I have done a payment of Rs.999 for buying two dresses in Max fashion app but neither was the order placed nor did I receive any confirmation mail but the payment was successful. Kindly look into the matter I want a refund back as soon as possible.

H

hemanth95

Jan 10, 2021

i paid for my order through phonepe in max fashion app Rs.1278, but the order not placed & the order history is empty, please solve this issue & refund my amount .

N

Navya suhane

Jan 22, 2021

I placed and order today (i.e. 21 Jan 2021) my money was charged through Google pay and was deducted from my account but the order was not placed.

My order no. Is[protected]
When looking on the site for recent orders, there is none and I haven't received any mail or sms from the site which means my order has not been placed but the money was deducted.

I would request you to look into this issue at the earliest and refund my money.

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6 Comments

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Address: Sangli

Website: CS Jewellers-Phonepe UPI

Dear Team,

I have transferred to [protected]@icici Rs.1000 under my gold tree scheme on 3rd Sept20. The scheme started at 6th Jan2020 with 2 installments remaining.

But the deduction amount is not reflected into my scheme account. So, requesting you to please help me to get this resolved ASAP.

Today with this transaction it should be completed 9 instalments but it seems to be 8 only.

The details are as follows:

Name: Shivprabhu Mahadev Chougule

Scheme Name: Gold tree

Scheme ID : FGGT4297

Deduction details:

Your Order#BCS[protected] on http://216.10.250.135 for INR 1000.00 was successful.CCA Ref No:[protected]

(message screeshot & upi details attached)

Regards,
Shivprabhu Chougule
[protected]

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Dear Team,

I have transferred Rs. 1000 under my gold tree scheme on 3rd Sept20. The scheme started at 6th Jan2020 with 2 installments remaining.

But the deduction amount is not reflected into my scheme account. So, requesting you to please help me to get this resolved ASAP.

The details are as follows:

Name: Shivprabhu Mahadev Chougule

Scheme Name: Gold tree

Scheme ID : FGGT4297

Deduction details:

Your Order#BCS[protected] on http://216.10.250.135 for INR 1000.00 was successful.CCA Ref No:[protected]

(message screeshot & upi details attached)

Regards,
Shivprabhu Chougule
[protected]

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On 29th August.. I have found a transaction in my paytm phone account [protected] of INR 529 at 4:45 pm. Paytm used ccavenue as paytm getaway. But I didn't received any transaction OTP or anything which confirm for any payment.
I noticed that in evening and logged customer complaint.
I got reply from paytm that transaction is valid. But paytm suggest to contact ccavenue to know where the transaction done. Who was Marchant. Where this money spent.
I need your support to know the details of transaction otherwise this maybe happen again and to other people as well.
I know that is a small amount but loss of big trust in online payment.
I have also attached snapshot of transaction done on paytm..
I request to resolve the issue ASAP.
Thanks
Mahender Kumar

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To whomever it may concern,

I recently purchased items worth ₹2157.30 from Max fashion online shopping app on 31st August. The payment was done through Google Pay and was successful and the amount was debited from my account. However I'm not able to see my order history in the app and the 'ordered items' are still in my cart and did not receive any confirmation mail from CC Avenue or from Max.
I request you to refund the amount as soon as possible.

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I ordered at Homecentre and made the payment through Google Pay. The amount the deducted but the order was not comfirmed and i recieved no mail for my order. An amount of Rs.1261/- was deducted from my account.

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I have booked bharat gas lpg cylinder on 23/08/2020and made online payment using Google pay (upi payment). Amount ₹ 650/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction pending.

Aug 12, 2021

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

CC Avenue Customer Care's response Dear Customer,

We are unable to track any such transaction with the shared details, requesting you to kindly share us the UPI transaction id and RRN (starting with 01 or 0 ) or email id to check and assist you further.

Regards,

CCAvenue Support Team.

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Website: CCAVENUE

Sir i apply for tec registration and i pay 1479.72 money from amazon pay through ccavenue payment gateway. The registration not completed but money deducted. So kindly refund my money.

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Address: 9-42-19/1,siripuram balajinagar

During my last re charge of airtel prepaid through cc utilities my amount debited without recharging prepaid mobile no

Details as follows
Terminal owner:utilities cc
Terminal id:81800519
Ref number:[protected]

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Amount diduct 349 rs on date 12 aug 2020

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To whomever it may concern,

I recently purchased items worth ₹1, 597 from Max fashion online shopping app on 15th August. The payment was done through Google Pay and was successful and the amount was debited from my account. However I'm not able to see my order history in the app and the 'ordered items' are still in my cart and did not receive any confirmation mail from CC Avenue or from Max. I have attached a screenshot of the transaction below.
I request you to refund the amount as soon as possible.

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Address: No 708, Dumping road, Mulund West, Mumbai

Website: CCAVENUE.COM

I have made a payment of rs.699 for avast antivirus software through ccavenue.com.
Money got deducted and is not showing anywhere in the software. I did not get activation code for my antivirus. Please resolve this issue i need refund in my account since i didn’t get service of software.

Transaction details
Inb/[protected]/ccavenue.com/charge
Name: neelakandan santhanam

Why not banned this website ccavenue.com.

Looking like they are doing online money cheating.
Requesting to block this site asap.

Thanks

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Money got deducted but transaction got failed . A sum of 7505 rupees got deducted
You can contact me on [protected]
Mail id [protected]@gmail.com

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