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CC Avenue Complaints & Reviews

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Updated: Apr 2, 2024
Complaints 821
Resolved
144
Unresolved
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CC Avenue reviews & complaints page 17

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F
Furzee
Aug 29, 2020
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I ordered at Homecentre and made the payment through Google Pay. The amount the deducted but the order was not comfirmed and i recieved no mail for my order. An amount of Rs.1261/- was deducted from my account.
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    S
    Shabar Shetty
    Aug 23, 2020
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    I have booked bharat gas lpg cylinder on 23/08/2020and made online payment using Google pay (upi payment). Amount ₹ 650/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction pending.
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    CC Avenue customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2020
    CC Avenue Customer Care's response
    Dear Customer,

    We are unable to track any such transaction with the shared details, requesting you to kindly share us the UPI transaction id and RRN (starting with 01 or 0 ) or email id to check and assist you further.

    Regards,

    CCAvenue Support Team.
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      nilabehera
      Aug 22, 2020
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      Website: CCAVENUE

      Sir i apply for tec registration and i pay 1479.72 money from amazon pay through ccavenue payment gateway. The registration not completed but money deducted. So kindly refund my money.
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        A
        Ajay Kolluru
        Aug 19, 2020
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        Address: 9-42-19/1,siripuram balajinagar

        During my last re charge of airtel prepaid through cc utilities my amount debited without recharging prepaid mobile no

        Details as follows
        Terminal owner:utilities cc
        Terminal id:81800519
        Ref number:[protected]
        CC Avenue customer support has been notified about the posted complaint.
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          V
          virenpatel055
          Aug 19, 2020
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          Amount diduct 349 rs on date 12 aug 2020
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            C
            Cristina Johns
            Aug 17, 2020
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            To whomever it may concern,

            I recently purchased items worth ₹1, 597 from Max fashion online shopping app on 15th August. The payment was done through Google Pay and was successful and the amount was debited from my account. However I'm not able to see my order history in the app and the 'ordered items' are still in my cart and did not receive any confirmation mail from CC Avenue or from Max. I have attached a screenshot of the transaction below.
            I request you to refund the amount as soon as possible.
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              S
              s1n2a3a4
              Aug 16, 2020
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              Address: No 708, Dumping road, Mulund West, Mumbai
              Website: CCAVENUE.COM

              I have made a payment of rs.699 for avast antivirus software through ccavenue.com.
              Money got deducted and is not showing anywhere in the software. I did not get activation code for my antivirus. Please resolve this issue i need refund in my account since i didn’t get service of software.

              Transaction details
              Inb/[protected]/ccavenue.com/charge
              Name: neelakandan santhanam

              Why not banned this website ccavenue.com.

              Looking like they are doing online money cheating.
              Requesting to block this site asap.

              Thanks
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                M
                Manusharaghunath
                Aug 15, 2020
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                money deducted from my credit card but recharge not done

                Address: Indore M.P.

                I have done recharge of 300 for dishtv from my icici credit card at 20:34 on dared 15 aug 2020. Money deducted but recharge not done.

                Inr300.00 debited on credit card xx6008 on 15-aug-20. Info:utility. Avbl lmt:inr1, 379.10. Call 18002662 for dispute or sms block 6008 to [protected]...
                +2 photos
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                viswa kalyan
                Aug 13, 2020
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                Money got deducted but transaction got failed . A sum of 7505 rupees got deducted
                You can contact me on [protected]
                Mail id [protected]@gmail.com
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                  V
                  Vj@2020
                  Aug 11, 2020
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                  Address: Potsandpans.in , new delhi(meyer India)

                  While placing an order online with "pots and pans.in" yesterday evening my money rs. 5461.25 got deducted but the order didn't get placed. On enquiring about the same from the merchant (I. E.; pots and pans) they were not cooperating at all. What do i do now? Where my money is? This is such a fraud in the name of online shopping going on. Kindly help me with this issue. When will i get my refund back from the ccavenues. I have received an email from ccavenues but the merchant says that they have not received any money or order. Please resolve this matter.
                  CC Avenue customer support has been notified about the posted complaint.
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                    N
                    naveen3374
                    from Noida, Uttar Pradesh
                    Aug 10, 2020
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                    Dear sir/madam,

                    On 08.08.2020 around 08:15 pm, i have transferred amount of rs 40000 to bajaj finserv lan 401hfpex244450 through bhim app using upi and gateway of ccavenue used.

                    Amount from bhim successfully transferred to [protected]@icici but not received in my bajaj finserv a/c.

                    I am attaching proof of payment as follows,

                    1. Bhim receipt for payment,

                    2. Bank statement,

                    3. Confirmation of no issue from bhim support team,

                    Regards,
                    Naveen kumar
                    [protected]
                    +3 photos
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                      P
                      Prakashnoida
                      Aug 9, 2020
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                      Resolved

                      I have booked bharat gas lpg cylinder on 09/08/2020 (Order number 41885) and made online payment using paytm upi. Amount ₹ 592/- was deducted from my account and the payment was successful from paytm side. However, it is showing payment status as failure on bharat gas cylinder booking site. Payment made through ccavenue and the upi reference id is[protected] although ccavenue confirmed having receipt of payment, i have received a payment failure confirmation from bharat gas site. I would appreciate if the amount would be refunded to my account as this transaction got fail.

                      My bharat gas consumer no is 33034280
                      +2 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      CC Avenue customer support has been notified about the posted complaint.
                      Dear Customer,

                      This is in reference to your below mentioned mail.

                      The Order No : 14317369 with the ccavenue ref no[protected] was a 'Failure Transaction' For the amount : 592.00 as we did not receive any real time authorization from the bank's end.

                      The said transaction is initiated on[protected]:50:32

                      Rest assured, the amount will get credited back to your account as per the bank's procedures.

                      We kindly request you to check your bank account in7-10 bank working days.

                      Please note that the refund reference number for the above transactions is :[protected]

                      Furthermore, we suggest you to get in touch with your bank regarding the same.

                      Best Regards,
                      CCAvenue Customer Care Team
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                        A
                        Avirup Tikader class6-able roll- 17
                        Aug 8, 2020
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                        I was transaction 9000 rupees for paying school fees but transaction is not completed. Money is deducted from my account. Please refund the amount.
                        CC Avenue customer support has been notified about the posted complaint.
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                          P
                          Prasanthi Goli
                          Aug 8, 2020
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                          Dear sir,

                          We booked an order on 3rd august and payment rs.771 made through debit card and it was successful but still order is not confirmed neither any information. About refund.
                          Please look into the. Matter and do the needful.
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                            S
                            s14raj
                            Aug 8, 2020
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                            Address: Vasai(West), palghar

                            I have booked bharat gas yesterday (7/8/2020) and paid money from cc avenue. Yesterday it was showing status pending in bharat gas portal and today it is showing failed. Amount already debited from my account.

                            Order number below.

                            Your order # 14302956 is awaited.
                            Mobile number - [protected]
                            Email id - [protected]@gmail.com

                            Please resolve this asap.
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                              J
                              Janaina
                              Aug 7, 2020
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                              Address: HOUSE NO.6039,MODERN HOUSING COMPLEX,PHASEIII,MAIN ROAD,MANIMAJRA,CHANDIGARH,CHANDIGARH,160101

                              Olá!

                              Saudações

                              Fiz uma compra internacional neste site
                              WWW.JODHAJEWELS.COM
                              Após verificar jóia por jóia, verifiquei que o brinco estava danificado, enviei imediatamente a foto do brinco danificado para o site (Como o guia de termos e condições do site recomenda)
                              Mas não tive sucesso.
                              Em nenhum momento tive qualquer tipo de reembolso por parte do site.
                              Para minha surpresa, ao verificar minha conta ccavenue, notei que há um cartão visa dicionado à minha conta.
                              Não sei como eles fizeram isso, mas esse cartão visa não me pertence.
                              Isto é gravíssimo.
                              O único cartão que eu tenho é o mastercard.
                              Resolva esse problema e me ajude com a disputa, por favor.
                              Mesmo fazendo uma segunda compra, continuarei com o brinco damaged.
                              A resposta que recebi do site foi que eu teria um desconto de 15% em uma segunda compra.
                              Olá!

                              Saudações

                              Fiz uma encomenda neste site
                              WWW.JODHAJEWELS.COM
                              Após verificar as peças, verifiquei que o brinco estava danificado, enviei imediatamente a foto do brinco danificado para o site (Como o guia de termos e condições do site)
                              Mas não tive sucesso.
                              Em nenhum momento tive qualquer tipo de reembolso.
                              Mesmo para minha surpresa, ao verificar minhas alterações na conta ccavenue, notei que há um cartão de visto adicionado à minha conta.
                              Não sei como eles fizeram isso, mas esse cartão de visto não me pertence.
                              Isto é muito muito.
                              O único cartão que eu tenho é o mastercard.
                              Resolva esse problema e me ajude com a disputa.
                              Mesmo fazendo uma segunda compra, continuarei com o brinco damaged.
                              A resposta que recebi do site foi que eu teria um desconto de 15% em uma segunda compra.
                              Olá!

                              Saudações

                              Fiz uma encomenda neste site
                              WWW.JODHAJEWELS.COM
                              Após verificar as peças, verifiquei que o brinco estava danificado, enviei imediatamente a foto do brinco danificado para o site (Como o guia de termos e condições do site)
                              Mas não tive sucesso.
                              Em nenhum momento tive qualquer tipo de reembolso.
                              Mesmo para minha surpresa, ao verificar minhas alterações na conta ccavenue, notei que há um cartão de visto adicionado à minha conta.
                              Não sei como eles fizeram isso, mas esse cartão de visto não me pertence.
                              Isto é muito muito.
                              O único cartão que eu tenho é o mastercard.
                              Resolva esse problema e me ajude com a disputa.
                              A resposta que recebi do site foi que eu teria um desconto de 15% em uma segunda compra.
                              Mesmo fazendo uma segunda compra, continuarei com o brinco danificado.
                              Aguardo resposta
                              Obrigada!
                              +7 photos
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                                N
                                nithinreddy103
                                Aug 7, 2020
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                                While i was trying to pay the monthly emi through bajaj finserv website of rs 3069 the transaction was successful at the end upi partner app but the amount was not credited to bajaj finserv and the transaction got failed at the bajaj finserv end. Can you please initiate the refund back to my account.

                                Transaction id : p2008020902093260736473
                                Utr no. :[protected]
                                Transaction date : 02/08/2020
                                Gmail id : [protected]@gmail.com
                                Phone no: [protected]
                                +1 photos
                                CC Avenue customer support has been notified about the posted complaint.
                                Hi,
                                I made 3 transactions from Ccavenues for bajajfinserv.
                                But they have not received any of them so I would like to ask for the refund.
                                Also i am attaching the payment receipts
                                Details for the transaction are:

                                Date: 2 Aug 2020
                                Time: 11:25 am
                                Amount:1974.00
                                Upi ref id:[protected]

                                Date: 3aug 2020
                                Time: 7:18 am
                                Amt. 1350.00
                                Upi ref id:[protected]

                                Date:3 aug 2020
                                Time: 7:42 am
                                Amt. 2910.00
                                Upi ref id:[protected]

                                cc avenue cc avenue while paying bajaj finserv monthly emi transaction got failed. - Comment #3716811 - Image #0
                                cc avenue cc avenue while paying bajaj finserv monthly emi transaction got failed. - Comment #3716811 - Image #1
                                cc avenue cc avenue while paying bajaj finserv monthly emi transaction got failed. - Comment #3716811 - Image #2
                                Hello, i made a payment of 567rs. For Bajaj Finserv emi card payment via CCAvenue. Amount from account is debited but not transferesd to bajaj finserv. I did payment through paytm wallet [protected] for bajaj finserv id [protected] on[protected]. Also i am attaching the screenshot of successfull payment. Plz refund my amount as early as possible.

                                cc avenue cc avenue while paying bajaj finserv monthly emi transaction got failed. - Comment #3833279 - Image #0
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                                  nithinreddy103
                                  Aug 7, 2020
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                                  While i was trying to pay the monthly emi through bajaj finserv website of rs 3069 the transaction was successful at the end upi partner app but the amount was not credited to bajaj finserv and the transaction got failed at the bajaj finserv end. Can you please initiate the refund back to my account.

                                  Transaction id : p2008020902093260736473
                                  Utr no. :[protected]
                                  Transaction date : 02/08/2020
                                  Gmail id : [protected]@gmail.com
                                  Phone no. [protected].
                                  CC Avenue customer support has been notified about the posted complaint.
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                                    ANAND BANDER
                                    Aug 7, 2020
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                                    Dear team,

                                    I have made booking of bharat gas and paid online through upi, amount got debited from my but the same is not credited to bharat gas account.

                                    Details :

                                    Your vpa [protected]@upi linked to your a/c no. Xxxxxx is debited for rs. 594.0 and credited to vpa [protected]@icici upi ref no.[protected].
                                    +1 photos
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                                      Apurv.kv
                                      Aug 7, 2020
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                                      Payment done to csc - tec, amount deducted but transaction not successful. Please resolve.
                                      Details
                                      Date 31st july
                                      Amount - ₹1479.72
                                      Ifsc code - andb0002957
                                      CC Avenue customer support has been notified about the posted complaint.
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