CC Avenue Complaints & Reviews

I did a recharge at my airtel app and made a payment from sbi bank
Service was provided by cc avenue
My money was deducted from my bank but it did'nt reached the airtel merchant
As my no. Was not recharged after filling my bank details the screen got freezed on cc avenue page and it was stuck at that for about half an hour
I have airtel recharge reference id and bank transaction id where it shows that my amount was deducted

This website is fraud i have booked flight ticket from via through thiswebsite with order id -fmnaa2wva48jl_[protected] my money got deducted but ticket has not been provided to me and their customer service is also very poor i have been trying to contact through mail and number but they are not giving any response.
Please help me to get my money back

I paid rs.100 through net banking to recharge quick ride wallet on 27th november 2018 through netbanking mobikwik. The payment got completed properly and there were no error. But the amount was debited from bank account but not credited to quickride wallet. Reference is as below[protected]ccamobikwikcom ref no.[protected]. The amount is debited from bank but its not there in my mobikwik wallet or quick ride wallet. Kindly refund the same asap or add it to my quickride wallet.

I have tried booking a flight ticket from indigo app on[protected] for a flight from amritsar to bengaluru. During the payment stage, while i got a confirmation about my money being deducted from my bank and a mail from cc avenue confirming the transaction, the payment hasn't been processed and i didn't receive my tickets.
When i called up the airlines, i was told that the transaction was rejected from their end and that i should be expecting my refund shortly. The transaction reference no is[protected]. Can i know when can i expect my refund?

Respected sir/mam,
We have used to ccavenue for payment to www.safalta.org website, government of maharashtra dated 19/11/2018 time: 12:59:46; 13:01:41 it happens twice, due to some network conjunction and minimum experience of online payment, kindly check the transaction and refund the amount of one, as early as possible.

1. Order:[protected], reference no:[protected], order date: 19/11/2018, 12:59:46

2. Order:[protected], reference no:[protected], order date: 19/11/2018, 13:01:41.

We waiting your reply.

Good evening, I have booked online Bharath gas on 16.11.2018 gas booking done amount debited but in online it shows payment failure and we have paid offline the amount again for gas when delivered.order no 6110767 cc avenue reference [protected] kindly refund the amount already debited but not updated in bill taken for delivering the gas.i have attached the mail copy screen shot.

I paied online bill of gas through upi. The payment is successful. Money decuted from my bank account but the gas providey says that the money has not received yet and tack rs 924 from me when he delivered the lpg cylinder. Please give my money back in my bank account.

Upi ref. No.[protected]
Date:[protected]
Time: 07:37:07
Inr: 924.0
My account no:[protected]
Coustomer name :kanjibhai v mungara
Please give back my money in my bank account

On 5 th nov 2018 i made transaction from panshikar website of rs 5700 amount got deducted from account but not received to vendor.
I paid again on 11th from same gateway which was successful.

I called vendor as well he said that he can not do anything. He asked me to complaint on cc avenue website. I went to bank as well trying recover money. Please do the needful asap

It been more than 2 weeks have not received refund yet.

Amount is 5700

This is really disappointing since i have used this gateway many times this is first time i had an issue.

Iam doing a transaction for buying avast antivirus premium software by using upi mode transfer through ccavenue website,
My money was debited from my bank and it was send to [protected]@icici and ccavenue was not sent this debited amount to avast service desk
And it was shows like server timed out error
The total money was 399 inr
Date 17/november/2018

Order No. APS18-
OL1133284
Order Amount Rs. 525
Date 18/10/2018

Mony was intended to send army school but failed. So I once again send the amount and it was successful fully completed. So please credit the amount back to my bank account. It is an online banking done for SBI bank

Detail as below

Mony was intended to send army school but failed. So I once again send the amount and it was successful fully completed. So please credit the amount back to my bank account.

I have placed an order on libertyshoesonline.com for Healer shoes, size 9/43. Payment was made from my SBI account through UPI ref no is [protected] for Rs 2659.00 on[protected] at 11.37.02 am.

Money transferred through UPI to CCAvenues.
Transaction ID: OMK22346e4f1ea5252

Order, however, is not confirmed by Libertyshoesonline.com and stated that payment has not been received by them. However, the amount has been deducted from my account.

I lodged complaint with seller M/s Liberty shoes as well as CC Avenue at website and email. But my amount is not refunded or my order confirmed.

I request to refund my payment.

Harpreet Singh
602, Block A
Central Govt residential Complex,
DDU marg, Minto Road,
New Delhi -110002
Mob no [protected]
[protected]@gmail.com

I have booked bharat gas lpg cylinder on 16/11/2018 and made online payment using sbi debit card. Amount ₹ 995.50/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue on pos is 81800518 at utilitiescc txn#[[protected]]. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

On the 4th of sep i made a payment of rs.6665/- to bajaj finserv through cc avenue (Bil/onl/[protected]/ccavenue/[protected]) from my icici bank account. The transaction was completed and the amount was deducted from my bank account through ref no :- [protected].
Till date this amount has not been credited to the merchant, i. E. Bajaj finserv.

Kindly trace the payment made.
My maid id is [protected]@gmail.com

Hi team,

I have made a lpg booking on bharat gas website. I tried to use upi to pay the amount. The initial transaction was failed but money got deducted from my bank. Then i tried with creditcard and it was successful.

After reaching out multiple times with bharat gas customer service, they have finalized that only one transaction they could see and it was the credit card transaction. They have no details o[censored]pi transaction as it was failed. They told to check with my bank.

It was icici bank linked to that upi address. I conveyed what ever happened and the reply i got was that the transaction was successful and please check with the merchant, in this case bharatgas.

As bharatgas and icici termed out to be useless in helping me out to get my refund, i reached out to ccavenues. The upi payment was made to [protected]@icici. I sent out a mail with the details to them. They mentioned the responsive time is 24 hrs. I have waited a week and still waiting. I did get a collect request from ccavenues for that same amount when the transaction happened. I did raise that request but they didn't approve it from their end.

Transaction happened on 1st nov 2018.

I have made a recharge on my jio number [protected] for rs. 399 on 1st of october 2018 and recharge has not been done yet and rs. 399 amount has been deducted from my account.
From jionet, i got a message that says, "we have received recharge request for your jio connection transaction id: bv00000iizof."
Earlier i had complaint many portals but they didn't responed.
In case if cc avenue didn't responed well then i will report a case on them.

Hi CCAvenue

I would like to inform you that the payment which I made on 14-Oct-2018 to book refill of Bharat gas cylinder via ebharatgas websites via Axis Bank using UPI did not realized by the distributor.

Actually I made two attempts. First with transaction no.[protected] which FAILED but the second transaction after 3 minutes with transaction no.[protected] which was successful and I was charged with RS 874.50.

But This transaction is not reflecting with Bharat gas.

Could you please check about this transaction and let me know the status. If the amount is not credited to Bharat gas distributor then please refund the amount back into my Axis Bank account. Otherwise please send me the acknowledgement that the amount transferred to the distributor.

I have attached the screenshot for both the transactions and my bank statement which reflect the amount deducted from my account from second transaction.

Thanks and looking for your positive response.

Please mail me at [protected]@yahoo.com if you need more information.

Since I click the back button when first transaction was failed that would have break the session.

Please do the needful .

Thanks

On october 10th, i had ordered 3 flats from the streetstylestore site and i had paid though ccavenue. Amount of rs. 1204 was deducted from my bank account but my order wasn’t placed. I have not been refunded my amount. It’s been a month.
If needed i can share the phone number from which i had ordered and i can share my paytm and bank details for proof.

Dear sir i have fill my uptet application form and pay the submission fee but that was not successful after some time i try another time but that was also failed. I had six time payment for one application but no-one successful. But in my account six time debit. So i want to my money back. My transaction id are
Sbi bank
1- pt[protected]
2- pt[protected]
3- pt[protected]
Bob bank
1- s92390631
2- s39277792
3- s39285895

I have booked bharat gas lpg cylinder on 23/10/2018 and made online payment using sbi debit card. Amount ₹ 931.50/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. Payment made through ccavenue on pos is 81800518 at utilitiescc txn#[protected]. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

Dear sir,

I pay tet fees using your chanel
1) 07/10/[protected]/ccaupbasiceduboardgo [protected] 07/10/18 500.00
2) 07/10/[protected]/ccaupbasiceduboardgo [protected] 07/10/18 500.00 without paying fees my 1000 debit and bank saying its payment already done to merchant. So please revert my money.

Reply message hdfc bank

Dear mr. Khan,

Thank you for writing to us.

We acknowledge your email addressed to the bank's senior management regarding transaction related, vide email dated october 17, 2018.

We would like to inform you that, the referred transaction has been successfully processed at the bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.

Incase if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.


Warm regards,
Ashok dighe
Customer service officer
Grievance redressal cell
Hdfc bank ltd.

Thanks