Submit a Complaint
Claimed

CC Avenue Complaints & Reviews

ccavenue.com
1
Updated: Apr 2, 2024
Complaints 821
Resolved
144
Unresolved
677
So far, so good. CC Avenue is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope CC Avenue will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to CC Avenue

Having problems with CC Avenue?

File a complaint and get it resolved by CC Avenue customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
CC Avenue

CC Avenue reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
M Dharani
Aug 25, 2022
Report
Copy

23.08.2022 pan application apply in online mode. I paid pan amount through cc avenue payment gateway. Amount is debited in my account. But transaction failed. Please refund my amount
+1 photos
CC Avenue customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rohit रोहित कुमार singh सिंह
    Aug 22, 2022
    Report
    Copy

    Steam product not purchased even after money deducted by cc avenue by paytm wallet

    Address: Peenya Bengaluru laggere

    Hey i have recently tried to purchase a product from steam through paytm wallet which happens to be deducted money from wallet but product not delivered. Steam has verified has it failed transaction but through paytm wallet my money got deducted.
    Transaction ID:[protected]
    Payment Method: Prepaid Wallet (Domestic)
    Platform Name: steam...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    V
    Vraj62212
    Aug 22, 2022
    Report
    Copy

    I have done a transaction of 1000rs through my debit card on mobikwik through your payment gateway but my transaction was cancelled and my money got deducted from my bank account and I have not received the refund.
    Bank Refference Number
    S95387301
    Transaction I'd
    [protected]
    Kindly solve this problem..
    Thank you..
    +1 photos
    CC Avenue customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Swati Sagar
      Aug 20, 2022
      Report
      Copy

      My order no.is NIOERP[protected] and Payment Reference no. is[protected] as given in photo that i have attached below.
      In my case money is not debited but transaction was successful and it is showing order is awaited but Merchant did not received till yet.
      Kindly resolve this issue as soon as possible
      CC Avenue customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Swati Sagar
        Aug 20, 2022
        Report
        Copy

        My order no.is NIOERP[protected] and Payment Reference no. is[protected] as given in photo that i have attached below.
        In my case money is not debited but transaction was successful and it is showing order is awaited but Merchant did not received till yet.
        Kindly resolve this issue as soon as possible
        +1 photos
        CC Avenue customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          Tushar_03
          Aug 13, 2022
          Report
          Copy

          I made a payment for my Admission as today was the last date. The page shows order awaited. Please resolve the issue asap.
          +1 photos
          CC Avenue customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Tejal Mehra
            from Jaipur, Rajasthan
            Aug 13, 2022
            Report
            Copy

            I made a payment of RS 17348 to IMS Learning Resources on 8th August 2022 using phone pe app through CC avenue and the payment was successful and money got debited from my account. However i didn't receive any order id and receipt regarding the payment status. It has been so many days the merchant is asking me about the order id and CC avenue is not giving any response.
            Please resolve this issue as soon as possible.
            +1 photos
            CC Avenue customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sumabg72
              Aug 5, 2022
              Report
              Copy

              I had paid 3500 INR towards Bhuta Shuddhi program at Isha Yoga Center hebbal, Bangalore
              Till now it is not received by the Isha yoga center
              Kindly refund my money
              CC Avenue customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sai Srujan Gurram
                Aug 5, 2022
                Report
                Copy

                Hi Team,

                Amount deducted from bank and debit to ccAvenue but after successfully transaction when it's going back to air Asia merchant page its show transaction error encountered.
                Attaching proof for your references .

                An amount of INR 41, 942.00 Debited to Ac XXXXXXXXXXX5750 on 04-AUG-2022 23:35:35 on account of NET TXN: CCAVENUES[protected] CCAVENUES .
                +2 photos
                CC Avenue customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Junho Bae
                  Jul 27, 2022
                  Report
                  Copy

                  I received "Transaction Successful" emails that $184.5 was paid 4 times for the same transaction

                  The payment has already been completed with the payment below.

                  Order No 8360-EXTCONFERENCE229075
                  CCAvenue Reference[protected]
                  Order Date25/07/2022 16:46:28

                  However, over time, the following four duplicate payments were made.

                  I want to cancel them

                  (1)
                  order number is 8358-EXTCONFERENCE229073
                  CCAvenue Reference is[protected]
                  Order Date is[protected]:04:44.927

                  (2)
                  order number is 8357-EXTCONFERENCE229072
                  CCAvenue Reference is[protected]
                  Order Date is[protected]:52:29.013

                  (3)
                  order number is 8355-EXTCONFERENCE229070
                  CCAvenue Reference is[protected]
                  Order Date is[protected]:47:32.29

                  (4)
                  order number is 8344-EXTCONFERENCE229059
                  CCAvenue Reference is[protected]
                  Order Date is[protected]:22:04.58
                  CC Avenue customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Prey Naik
                    Jul 12, 2022
                    Report
                    Copy

                    I was booking a flight with qatar airways with visa debit.
                    The money is not deducted the screen says your order is awaited.
                    Your payment reference is this...

                    Help me
                    CC Avenue customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      jazzby jazzby
                      Jul 10, 2022
                      Jul 14, 2023
                      This thread was updated on Jul 14, 2023
                      Resolved
                      Report
                      Copy
                      Resolved

                      Payment done but order is still Awaited

                      On 8th of July, 2022 I purchased something from CATKing website through your payment gateway. After the money was debited from my account I was just left with the message "Order awaited".
                      What should I do? As time is a constraint for the product I purchased and it's really distressing.
                      I need you to get my order cleared.

                      #84199_22070811 is order no.
                      AND
                      #[protected] is the payment reference no....
                      +1 photos
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy
                      M
                      [email protected]
                      from Bhiwani, Haryana
                      Jul 2, 2022
                      Report
                      Copy

                      I did payment for AFCAT (2) 2022 cycle via BHIM upi PAYTM . The amount was debited from my account at 01:17 PM, 30 June 2022.
                      twice but the payment status did not confirmed .
                      The amount was successfully deducted .
                      Kindly refund me my money back.
                      The payment receipt has been attached with the complaint.
                      +1 photos
                      CC Avenue customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        nandankr
                        Jun 24, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi, I have made payment through CC Avenue to a merchant Website.

                        The payment was successful but before it could get redirected to merchant Website for further confirmation, my internet was gone so couldn't get ahead.

                        My money was deducted but I couldn't get confirmation from merchant Website.

                        Please look into this as soon as possible.
                        +1 photos
                        Jun 25, 2022
                        Complaint marked as Resolved 
                        CC Avenue customer support has been notified about the posted complaint.
                        View replies
                        Hi, I have made payment through CC Avenue to a merchant Website cycle.in.

                        The payment was successful but i was not redirected to merchant Website for further confirmation.

                        My money was deducted but I couldn't get confirmation from merchant Website.

                        Pay my money to merchant or return it back to me.

                        Payment done but didn't receive confirmation from merchant Website - Comment #4047729 - Image #0
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Ganeshselvaraj
                          from Sivakasi, Tamil Nadu
                          Jun 23, 2022
                          Report
                          Copy

                          I payed my fees of Rs.17, 500 using my RUBPAY debit card via CCAvenue, the money got deducted from my account, but it still was not paid with showing some numbers is awaited

                          Please resolve this problem
                          CC Avenue customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Keyue
                            from Ahmedabad, Gujarat
                            Jun 14, 2022
                            Report
                            Copy

                            Address: Good luck barrel market, Chandola, Ahmedabad - 380028, Gujarat (India)
                            Website: www.froods.in

                            I paid for froods on froods.com using Paytm with ccavnue
                            the patyment was for Rs 3501.00 on 10 feb 2022 or order number is ORD[protected].
                            However, when the amount was deducted from my bank avenue it finally took 7 days to claim that they got it.
                            However when the merchant's website is contacted the merchant claims that we have not received any payment through CCAvenue.
                            Below is a detail of the payment sent from the merchant website n cc avenue.
                            +1 photos
                            CC Avenue customer support has been notified about the posted complaint.
                            Jun 15, 2022
                            Updated by Keyue                             No solution by CCAvenue

                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              punitpolyfab pvt ltd
                              Jun 11, 2022
                              Report
                              Copy

                              Address: ahmedabad

                              Payment receipt & not updated on amc site

                              we have not received receipt of payment made for durga cotton mill - property tax paid online on AMC site for customer no :- [protected]O

                              Dear,

                              Thank you for your order from https://ahmedabadcity.gov.in

                              For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'ccavenue.com/charge'

                              Order No# CCAvenue Reference # Order Date

                              3121592 [protected] 18/05/2022 13:52:54

                              Billing Details

                              Customer: | [protected]@GMAIL.COM | [protected]
                              Address:, , .
                              Customer IP: 182.237.13.71
                              Pay Mode: Net Banking - HDFC Bank
                              Bank Ref #: [protected]
                              Instructions:

                              Order Amount: INR 66621.00

                              Net Payable: INR 66621.00

                              CUSTOMER CARE
                              https://ahmedabadcity.gov.in
                              Email : [protected]@ahmedabadcity.gov.in
                              Contact Info :[protected]

                              pulkit
                              [protected]
                              CC Avenue customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                mahastagram
                                Jun 7, 2022
                                Report
                                Copy

                                On 7/6/2022, while payment to mobikwik from indusind bank debit card, money get deducted from bank account but payment failed from your end.
                                CC Avenue customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  k surendar
                                  Jun 2, 2022
                                  Report
                                  Copy

                                  Address: [email protected]
                                  Website: Ccavenue

                                  Hi ccavenue paent gateway team, ..

                                  I transferred 14k+14k+10k to third party through payment gateway portal. I got error encountered error and the money deducted from account and the third party not received the amount.

                                  I put a complaint against this to cyber crime by looting my money.

                                  Now i have 2000 rupees only in my account. The transaction happend midnight 2nd june 2022. Still i didnt get the amount back to my account from ccavenue.
                                  CC Avenue customer support has been notified about the posted complaint.
                                  Jun 02, 2022
                                  Updated by k surendar                                   Not yet resolved
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    Timothy@244
                                    from Punalur, Kerala
                                    May 30, 2022
                                    Report
                                    Copy

                                    Your order# is awaited

                                    Website: Consumer complaints

                                    I was ordering a Casio g shock from swiss time house i payed 10000 then they showing you order is awaited wat is this plss help me to resolve it plss my 10000 pls resolve it...
                                    +1 photos
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Related businesses

                                    Bangiya Gramin Vikash Bank
                                    1
                                    (215)
                                    IDFC Bank
                                    1.8
                                    (1226)
                                    Reserve Bank of India [RBI]
                                    1
                                    (4492)