Claimed

CC Avenue Complaints & Reviews

1
Last updated Apr 1, 2024
Complaints 837
Resolved
144
Unresolved
693
Quick Links
Statistics
Share
Contacts

File a complaint to CC Avenue

Having problems with CC Avenue?

File a complaint and get it resolved by CC Avenue customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
CC Avenue
Customer Service Contacts

CC Avenue Phone Numbers

Phone
+91 22 6742 5555
148
88
+91 22 2600 0816
42
22
+91 22 6692 0419
29
24

View more phone numbers

Fax
+91 22 6742 5542
+91 22 2648 0772

CC Avenue Website

CC Avenue Head Office Address

Level II, Plaza Asiad, S. V. Road, Santa Cruz (West)
Mumbai
Mumbai City District
Maharashtra
India
400054

CC Avenue reviews & complaints page 38

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
prasdhankar
from Bhopal, Madhya Pradesh
Report
Copy

False transaction

Address:Durg, Chhattisgarh

Someone misused my sbi debit card no 622xx9129 for purchase worth 5000 on pos [protected] in www.ccavenue.com/charg txn#[protected]. please refund my money i will be thankfull to you. my account is with sbi nandini township branch. branch code :2877


regards

kamla bobade
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vishakha padse
from Pune, Maharashtra
Report
Copy

No refund

Address:Pune, Maharashtra

i made a payment to a bus booking tickets through ccavenue.com but tickets are not book reference no #00287655 i used debit card(IDBI Bank) as payment option to pay rs 2400my bank processed the payment.the tickets was cancelled &money refund process was process through ccavanue
User ID:[protected]@gmail.com
Order no:[protected]
Amounts:2400
Date :02/08/2015...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Doraj
from Pune, Maharashtra
Report
Copy

Payment Gateway problem -online recharge

Address:Gurgaon, Haryana

I have made a payment for Dish TV recharge at http://www.dishtv.in/Pages/Instant-Recharge. aspx using my HDFC net banking with ccavenue and the payment was Rs.650/-. amount has been deducted from my account and my ledger ref no.[protected] dated 25th July 2015 Dish TV VC no [protected] And also I have received SMS from my bank HDFC Rs.650/deducted in Mumbai at CCAvenue.com time 19.02.52 But Dish TV customer care people say they...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
J
JAI KISHAN DAULTANI
from Coimbatore, Tamil Nadu
Report
Copy

Payment of rs. 920 for elitmus test not done

Address:Lucknow, Uttar Pradesh

I used an online transaction for the payment of fees for elitmus test from my sbi account on pos 00003679 at ccavenue.com mumbai in txn#[protected]. This payment has debited from the main account, but the same is not shown in elitmus website as they are showing that the payment has not been made. I would be grateful if you enquire about the given transaction and undo the process....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
sun direct dth recharged worth rs.440.for three months through ccavenue.com amount deducted from my SBI account using ATM debit card on 22/6/2015 transaction id[protected] amount deducted by the ccavenue but not recharged dth i called sun direct service customer care but they replied not recharged by the ccavenue so contact the ccavenue company or make a complaint .so make arrangements to recharge...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shubham mazum
from Mumbai, Maharashtra
Report
Copy

Money deducted during payment but not received by the merchant

Address:Angul, Odisha

Date of Incidence: 13.07.2015. Ref No.:[protected]. Booked an item from kolhapurichappalhouse.com for INR 540.00 on 13.07.2015 at around 23:00 hrs. te amount deducted from my BOB account. However the merchant says he didn't received the amount. the payment was made from CCAVEN Payment gateway. After the booking & money transfer a message came at 23:11 hrs from DD-CCAVEN which says: Your order#844 on http://www.kolhapurichappalhouse.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Angul, Odisha

Booked an Item in kolhapurichappalhouse.com on 13.07.2015. Amount deducted with a message: " YOUR ORDER#844 ON http://www.kolhapurichappalhouse.com for INR 540.00 was successful. CCA Ref No.:[protected]. The money was deducted from my account & not received by the merchant. also till date the money did't returned in my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Visakhapatnam, Andhra Pradesh

Hi Team, I have very BIG escalation on CC avenue gateway payment yesterday I have complaint but I dint not even receive any response from u people as u promised u wil contact me soon one more thing u people did not even have customer care number when u have this much bid organization that’s very bad thing and m trying from yesterday to contact but not finding way raised complaint in different pages but no response from you people it...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Samet ARAS
Report
Copy

Risk Team - Refund

Hello Dear, I bought one santoor from sathyadeepmusicals.com using ccavenue.com online order system about 3 months ago. I found a lot of rip off report about this music shop, this shop is cheater. I am trying to contact with ccavenue.com risk team, but they said you have to call India, but i am in Turkey. I can not get santoor and money back. I am street musician, and i earn money with this art. I can not play music on streets because...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ashwi26
from Bengaluru, Karnataka
Report
Copy

Fraud transaction on my credit card

Address:Bangalore, Karnataka

When i check my credit card statement, found Recharge_ccavenue_co transaction on 29th June 2015 @11:30 AM, This transaction was not done by me or my family member, also i have not authorised this transaction either through OTP or netbanking. The amount claimed was 14331 INR. If any further details required, please let me know ([protected]@hotmail.com)...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
nileshshete27
from Mumbai, Maharashtra
Report
Copy

fail translation

Address:Pune, Maharashtra

Hi my self nilesh shete I made translation on 23/05/15 for aquamagica . I made two attempts both time transactions was fail but money 5996 was deducted from my bank account. And for that I call to your customer care 6 time in 30 day, all time I get same answer that you're money will be refund by 20 days. But already its 30 days over for fail transaction. I mail also but I didn't get any reply from them . please let me know what should I have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sputhiyillam
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

CCAvanu failed transaction deducted money

Address:Bangalore, Karnataka

had a transaction failure and lost 902.50 RS, CCAVenue - order NO: 9778061. I was writing to agent Uayakumar goud and not resolved my issue, As he mentioned for further investigation am updating my Paytm bank receipt and order number. Bank Side information: Paytm CCAvenue Order #CCACE1AOM350 Paytm Cash Txn ID 4AB93BD2040692F2 Date and time :[protected]:44:16 CCAvanu failed transaction information Order Number 9778061 ...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
V
vishukaran
from Mumbai, Maharashtra
Report
Copy

amount not refundable nor credit to party account

Address:Udham Singh Nagar, Uttarakhand

y brother fill a online form for graphic era institute on 08.05.2015 he entered all his details and submit the online payment of RS- 1200, the amount has been deducted from our account but not credited to graphic era we file a complain to our bank but the bank has provided the status that amount has been credited from there side to cc avenue after so many call to cc avenue no response has been given by them we also put a mail to them for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
ggourav
from Indore, Madhya Pradesh
Report
Copy

Rearding fraud ransaction made using my debit card

Address:Neemuch, Madhya Pradesh

ear Sir/ma'am This is to bring into your knowledge that my debit card has been used by some fraud person and has made a transaction out of it amounting to. Rs.5000 dated 20th may 2015 around 1:50pm and transaction ID is[protected] by ccavenue..com I have made the complain many times but no action has been taken in this regard. I have got some reply from ccavenuue risk team but after sometime they have stopped replying me about the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
amalvijay1995
from Chennai, Tamil Nadu
Report
Copy

money debited and order not confirmed

Address:Chennai, Tamil Nadu

i tried book an order on snapdeal.com through oxigen wallet using ccavenue gateway.My money of Rs 4852 has been debited from my account and the order was not confirmed. The ministatement of my oxigen wallet is attached here. Kindly help me with the refund of my money in oxigen wallet. transaction id-[protected] Date-09/03/2015 time-21:12:00.153+05:30...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
Address:Chennai, Tamil Nadu

Hi,

I have made payment of 673.04/- through ccavenue.com on 10/1/15 which was successfully debited from my account but ccavenue says payment was unsuccessful.When i asked them about the issue, they asked me to send the details of the payment.After sending all the details i did not get any reply from them.I have all the records of the mails and the details of my payment done to them.

Kindly help me how to file...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
k.govind
from Mulki, Karnataka
Report
Copy

wrong deduction of amount from my SBI ACCOUNT

Address:Udupi, Karnataka

On 10th feb 2015 RS.499/- (Four hundred ninety nine ) only debited form my saving bank SBI account by giving reference of POSPRCH POS[protected] www.ccavenue.com/charsbipg. without giving information under which authority above said amount has been debited from my SB account. I never used my credit/debit card for any purchasing or payment purpose. I request you to take immediate action for credit above said amount in my SB account otherwise...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Saksham Mangwana
from Vijayawada, Andhra Pradesh
Report
Copy

chargeback

Address:Hyderabad, Andhra Pradesh

6 months ago a transaction was not completed successfully via myamcat.com after 6 months of fight they decided to refund my money they told me that already refunded i didnt receive they gave me an ARN no but bank people say they cannot trace on that and i didnt receive any money back...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
koti269
from Bengaluru, Karnataka
Report
Copy

Not refunded even though 2months completed

Address:Hyderabad, Andhra Pradesh

Dear Sir, I had cancelled ticket from hyderabad to vijayawada(abhibs) on 26th september 2014. I contacted abhibus they said amount is blocked by ccavenue. I was contacted with ccavenue, they said amount will reflected with in 7 days.But amount is not credited to my account even though 2 months completed. ARN Number :75425314270270280301140...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Hyderabad, Andhra Pradesh

I purchased a product on Jan 7 from biggcart.com for Rs.699 and CCAVENUE sent the confirmation order no 12065 and ccavenue reference #[protected]. However the product is still shown in the biggcart.ocm as unbooked. So I raised a ticket #00017531 at CCavenue on Jan 8 2015. Subsequently I received a mail from ccavenue on Jan 8 that the query was assigned to one Ankit Patel. However even though more than one week had passed, there is no response...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy