CC Avenue — complaint about videocon d2h recharge

Website:

Videocon d2h

I have made d2h recharge through cc avenue gateway on 08/02/2019 by paying rs 242/-.
But the service provider telling they didn't receive the amount and my videocon d2h account is showing zero balance. Kindly solve the problem as soon as possible.
Details are as below..
Order no. =[protected]
Ccavenue ref=[protected]
Amount=242/-
Date+08/02/2019 at 11am