CC Avenue — irctc ticket cancellation refund

Address:	New Delhi, Delhi
Website:	Ccavenue payment gateway

I booked my ticket through irctc using ccavenue payment gateway at 18:32:32 on 04-dec-2018.
Description: ccavenue[protected]
Of rs.676.00.
Pnr no. [protected].
Due to change of plan i cancelled it, which gave me a refund of rs. 465.
Refund id :[protected], but didnt receive in my account.
I called irctc customer care they told me that refund has been withdrawn from their side on 24 dec 2018, asked me t contact the payment gatway i have used. Hence this complaint.
Kindly withdraw my refund amount.