CC Avenue — payment debited from account but benefit not received due to beneficiary's account hasn't been credited

Address:

Pune, Maharashtra, 411028

Team,

I recharged my videocon d2h today around 11a. M. The recharge amount was rs. 1140. I used my father's account (Vithaldas bhattad) for the transaction. I received message from bank saying that amount has been debited. However the recharge amount wasnt credited to my d2h account and due to which i am unable to have access to my tv channels. The final transaction page of cc avenue payment gateway confirmation was suspended due some network issues.

This has caused me inconvenience. I expect transfer of my money back in account or either the beneficiary should be credited the amount asap.

My email id is [protected]@gmail.com.

My contact number is [protected].

Please have this sorted out asap.

Kind regards,
Piyush bhattad