CC Avenue — payment showing but not sent to merchant

Address:Pune, Maharashtra

My order number[protected] dated 17 July 2018,
Of amount 708/- is showing success,
But my merchant didn't get the payment
Nor did I get any SMS
CC avenue customer care : no response
Kindly look into it asap.
Error message after payment: transaction status error encountered
Whereas, my Paytm screenshot says the payment is successful to cc Avenue (screenshot attached below for reference)
+1 photos
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I have booked bharat gas lpg cylinder on 20/07/2018 4.15 pm and made online payment using upi amount ₹ 723.50/- was deducted from my account but still it showing payment status pending on bharat gas site.I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

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    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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