CC Avenue — transaction payment failure

Address:411033
Website:myaccount.gazonindia.com

I have made a payment for my brodband recharge (Gazon communications india ltd.) via cc avenue and money got deducted from my bank account but it has not reached to broadband service provider. I tried reaching cc avenue but no luck. Transaction date and time : 05th november 9:37 pm ist. This is second time i am facing this issue. Kindly look into it on priority.
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Dated 4.11.17 my father's sbi ATM card was utilised in a fraudulent way &used for recharge of ccavenue for RS.999/- with the ref no[protected].pl.stop him to use it &return this amount back to my father's acount

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    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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