Ccavenue — delay in reversing money of cancelled transactions - subsequently imposters tracking post and cheating customers

Address:

Mumbai City, Maharashtra, 411046

I had filed a complaint on this portal regarding delay in reversal of amount of my cancelled motor insurance policy on this link:

ccavenue-c2198755

I had provided my email id in this complaint to get relevant resolution from ccavenue support. But there are some cyber criminals who track public forums and collect email ids to attract fake support.

I got email from fake guy called rahul sharma in pretext of getting online reversal on a phone call which he procured from me via my email response to him. Then as usual he made debit transactions in pretext of reversing the cancelled policy amount and i have suffered monetary loss and mental torture because of such criminals. Ccavenue knows about this tragic situation our indian public is into but they do not have any sense of responsibility even after such incidences happening regularly. Do they purposely delay refund of amount just to help such cyber thugs get successful in their big theft???