[Resolved] Ccavenue — payment debited from bank but bharat gas is showing payment failure | |
I have booked bharat gas lpg cylinder on 09/08/2020 (Order number 41885) and made online payment using paytm upi. Amount ₹ 592/- was deducted from my account and the payment was successful from paytm side. However, it is showing payment status as failure on bharat gas cylinder booking site. Payment made through ccavenue and the upi reference id is[protected] although ccavenue confirmed having receipt of payment, i have received a payment failure confirmation from bharat gas site. I would appreciate if the amount would be refunded to my account as this transaction got fail. My bharat gas consumer no is 33034280 Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved CC Avenue customer support has been notified about the posted complaint. | |
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Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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This is in reference to your below mentioned mail.
The Order No : 14317369 with the ccavenue ref no[protected] was a 'Failure Transaction' For the amount : 592.00 as we did not receive any real time authorization from the bank's end.
The said transaction is initiated on[protected]:50:32
Rest assured, the amount will get credited back to your account as per the bank's procedures.
We kindly request you to check your bank account in7-10 bank working days.
Please note that the refund reference number for the above transactions is :[protected]
Furthermore, we suggest you to get in touch with your bank regarding the same.
Best Regards,
CCAvenue Customer Care Team