Ccavenue — transaction unsuccessful

Address:

Ambedkar Nagar, Uttar Pradesh, 224157

Sir i submitted my uppcl je application fee through upi mode that was unsuccessful but money is duducted from my a/c. After one day i recieved a mail from [protected]@ccavenue.com
According that my money is return within 2 days
But my money did not refund.
I also send mail to [protected]@ccavenue.com about this but no reponse
I also contacted to [protected]@ccavenue.com on 28/10/2017. They tell me your money refunded on 26/10/2017 and wait 3-4working day.
But today is 2/11/2017 and money is not refunded yet. What i do sir.

Please sir return my balance as soon as possblie.
I included photo of paymet and reponse from [protected]@ccavenue.com

My reg. No.715688
Bank ref. #[protected]
Cca venue ref.#[protected]
Upi mob. No. [protected]