CEAT Tyres Complaints & Reviews

I purchased 5 nos. CEAT- FUEL SMART TYRES (155/80/R-13) in dec2019 and March 2020 from Betul tyres and Automobiles, Badora, Betul, M.P.
Due to old product with manufacturing defect one tyre was damaged in initial month and was sent to company by dealer for replacement but till date no replacement had been received nor the damaged tyre of one month life.
Remaining tyres also started bulging due to air pockets trapped in the rubber while manufacturing. This manufacturing defect increased with time damaging alignment frequently with heavy uneven wearing of rubber at faster rate endangering safe driving.
Approaching dealer for service and claims he blamed alignment of car running smoothly and properly since 2013 manufacturing with even wearing and so all five tyres were replaced and still runs smoothly on the old tyres.
Dealer insist forced changing of ARMS, TIE-RODS, STEERING RAKE of car costing about 50, 000 Rs without any results wasting time and heavy wearing of rubber which continued till the Alignment Centre complained in writing in regard of air pockets and bulging.
This manufacturing defect of air pockets with poor after sales service of ceat increased faster wearing and bulging resulting unsafe driving was conveyed via customer care to Regional office at Bhopal where MR Tiwari assured for replacement of tyres in sept 2021 and within few days my complaint no.[protected] was closed on 27/9/2021 without settling my claims and advised to contact the regional office, where I got misleading suggestions again.
Being located more than 100 miles from dealer and 200 miles from regional office on 18/10/2021, I contacted dealer and Regional officer shri Tiwari where after many conversations, photos, videos of tyres I was forced to deposit the tyres and assured claims in a week. I managed to deposit 2 more bulged tyres to dealer who examined my claim C[protected] and C[protected] online which was not approved due to TIME BARRED/OLD PRODUCT in the online process in moments and again holded the tyres for sending to company whereas my claims are for manufacturing defects of tyres.
CEAT sales and after sale service seem and gives a feeling of being cheated in organized manner by the company sales, dealer and service team with an eyewash of customer care. What a great policy of company selling defective products, taking back defective products at the cost of customer, 3 of 5 tyres are with the company, rest two tyres holded were also forced to deposit.
Customer buying 5 CEAT tyres have to deposit all 5 tyres to the company at his cost for claims and run his car without tyres after incurring half lakh wasteful expenses due such defective tyres, is this the working and policy of CEAT in the market, does the company like to clarify its policy in this regard.

Hi, I have bought a ceat tube for my two wheeler. The tube got bulged within 2weeks. I have paid 450rs for this tube which is completely a waste for me now. I was having a trust on this brand however it is of no use.

सर मेरा नाम विनोद कुमार है मैंने दिनांक[protected] को CEAT का स्कूटी टायर खरीदा था जिसमें मुझको दुकानदार ने 3 साल की वारंटी दी थी अगर टायर कट जाता है फट जाता है या फूल जाता है तो हम आपको नया टायर चेंज करके देंगे मेरे टायर में एक कट पाया गया है तो मैं दुकानदार के पास वारंटी कार्ड लेकर गया जो भी दुकानदार ने मुझको दिया था मैंने उसे चेंज करने के लिए टायर को बोला लेकिन दुकानदार ने चेंज करने के लिए मना कर दिया कृपया ऐसे दुकानदार के खिलाफ कार्रवाई होनी चाहिए और मुझे न्याय मिलना चाहिए मैं उसका वारंटी कार्ड यहां पर अटैच कर रहा हूं धन्यवाद Mobile No. [protected]

Dear team

Customer use the mahindra thar vehicle as consumed that 16110 KM and date of sale[protected] veh no-MH12TD2339.
four tyre middle side both crack marks
plz arrange JI.

Please guide us .

I hv ceat tyres in my swift car, not performing good I hv sent email in ur customer care also but still not responding any one I m never buy ceat again very bad service no respond

Tyre defect

Hello ceat company I had tires 2 months ago and in the second month I blasted tire car speed was 60kmph and car crash was 6:30 PM and my car was injured and my driver got hurt and after 5 years warranty I need to blast tires, how I blasted tires after I got 5 years warranty, I want enquiry dealer against.

Abdul Gani
Vill Kalewal Bhagtan
PO Bassi Kalan
146102

My tyre of venue was torn while moving on the road and I want it to be replaced with a new tyre . The tyre size is 215/60 R16.

We changed all four tyres in Toyota Fortuner and the warranty was given for 100, 000 Kilometers. But after only 30000 kilometers all four tyres have gone bad. Dealer had given us the warranty but now he is not responding to me.
Please help us getting them changed.

(my claim no. is c[protected] i have received the message from your side that your claim has been approved, but here in Vadodara your dealer is making me fool around 1.5 month that your claim is still under process.
the dealer shop name is yogita tyer and his name is satish bagadi, his contact no. [protected], and also i have dought that he has raised another false claim including my real claim.
so kindly ask him to clear my claim within 24 hours, otherwise i will file a complaint against him including you in consumer court.

Hello Ceat,

It is very disheartening experience with CEAT and you have almost lost one customer.
When I received call from you today I have clearly told the guy that complaint has not been resolved rather I have seen lots of loopholes in CEAT policies.

When I purchased a tyre on 03/06/2021 from Pankaj Tyres Panipat a fault arose in 3-4 days.But by then, I had left Panipat and moved to Panchkula to my workplace.On contacting Surya Tyres Manimajra Chandigarh they told that there is no stock and they will revert to me as and when stock would be there.Purchase date was 03/06/2021 and fault arose on 07/06/2021 in the form of bump tyre(swallowed).
Again when I called Surya Tyres they told that there is no stock and they will revert.In the meanwhile I received a call from toll free number in July that why I am trying to approach CEAT.I told my grievance but to no avail.No action was taken.
Nobody at any point of time told me that please use Stepney instead as some VSD rule will apply on usage.
When I complained to CEAT in writing in August then Mr Rashmi Kumar from CEAT responded and asked to visit Deevan Motors in Manimajra on 21/08/21 to get the tyre replaced.
Deevan Motors told that since your tyre is DEFECTIVE. tyre has 6.5 VSD you would be charged Rs 900 for replacement.
Such a non-sense this is.It means CEAT charges you for DEFECTIVE item usage.Since after 2 months o[censored]nresponsive behaviour from CEAT and when I had to travel 150 km to my hometown same day, I was left with no other option but to get the tyre replaced and pay Rs 450 to Deevan Tyres.Amount was reduced on request to CEAT.I don't think if some mishappening happened to me in this period, CEAT would have tried to escae from any liability.
One more thing that hurt me alot is when 195*60*16 tyre if Rs 4800, why I was charges Rs 6000 by PANKAJ TYRES PANIPAT????
Your Regional Sales Head Chandigarh Mr Gulshan had told to pay Rs 450 on my behalf from his pocket for tyre replacement but would that guy pay when charges has to be waived.
This is clear cut case of shear harrasment of customer by CEAT.I would definitely approach other forum for my grievance redressal, else this would have been going on to so many customers.
I will also make sure that I will convey this incident to other people too.

Vishal Punia
[protected]

I purchage altoo 800 in may 2021, one of the CEAT tyre damaged (Cut in side curve). Already reg. Complain but still waiting for solutions
Complain number 00380800

I have been purchased Yamaha FZ-S bike in Jan 2021, Back tyre Pincher so many Times. I have contacted to the Dealer they are saying that you have to contact with CEAT Tyre.
Please help me and Exchange my Tyre.

Thanks
Gaurav Singh
[protected]

Hai,

This is Vikram.

I have Purchase a Ceat Company Passion pro back tyre on date of 24.06.2021 and and tube has Punchered and that mechanic is says to the Type of Inner Tube is too Worest and suugest to purchase a New Tube.

I have taken just two months back only.

Please check and repalce the same.

Vikram
[protected]

I need repalcements urgent
I bought a tractor from suresh tractors jammu. And in just three months it is torn and the other tyre is getting wasted speedily. Kindly raise an issue and provide refund or replacement.

Ayushman
Tyre no.1:- N 11254. 5120
Other tyre no. 2:- N[protected]
Size. 7.50-16

Mob. [protected]

I had placed an order for ceat tyre for my activa with order no.[protected] but it is very disappointing to see that whenever I try to track order in the ceat site it displays no order details found. When I tracked it in blue dart tracking id it shows shipment was cancelled form seller without informing me. They are not answering to customer care calls and not replying to mails.
They are not providing the nor refunding the amount.

I have attached the invoice and tracking results for your reference.

मैंने 22 महीने पहले एक सिएट का टायर खरीदा था सेट शॉपि से जोगी अभी गारंटी पीरियड में है, जिसमें कुछ डिफेक्ट आ गया है और अब सिएट शॉपी के मालिक टायर बदलने से मना कर रहे हैं, कृपया इस बारे में जल्द से जल्द कारवाई की जाए ।

Dear ceat team,

I purchased a Royal Enfield Himalayan on November 19th 2020.and the both the tyres are of ceat. I only drive 30 km and my bike rear tyer got punctured. After that i have 5 punctured on my rear tyre till date without doing any kind of offroading..My last punctured is on 14th july 2021just because of a small fish bone inserted into my tyre so i call royal Enfield roadside assistance team for help. They told me to contact a good tyre repair shop to my rear tyer they told Himalayan bike don't got punctured so offen.I went to a local tyre repair shop in my area and the told me that rear tyre my be som manufacturing defects or the tyre is very thin or of poor quality.

So plz take necessary and if possible replace the rear tyre.

Thanks Bike no. WB18AE5510
S.s choudhury
[protected]

The wheel of my bullet has not arrived yet. It's been 4 days today. Send it soon