Celkon — Company fail in repairing mobile and customer assistance

Dear sir,

1. Thiis is about my unresolved complaint of my mobile and customer care service of celkon company.

2. Reference is made with please find the attached copy of work order no: cm [protected] dated 18 apr 14 and cm [protected] dated 05 feb 14.

3. I bought celkon a 119q hd mobile. After use of around 06 months i faced problem of loudspeaker u/s. Then i raised first work order against the defect at authorised celkon service center, then they take around 40 days to rectify but unfortunately they cant able to get it repaired. The i raised second work order at celkon care - ameerpet-secundrabad. They transfer my mobile to main branch repairing center . Till date they cant able to repair my mobile and fail to give proper solution. In due course i approched to celkon customer care services by teliphonically([protected]), around 20 times i called them, i talked with thier senior executive ms naina at celkon impex pvt ltd but she and her staff neither given solution nor guided me properly. Instead of they disconnected my calls.

4. Overall i deeply harasshed by the celkon mobile company and their customer care services.So please takeup my case and show me the way...


Thanking you sir,

Varun([protected])