[Resolved]  Celkon Mobiles — Complaint against defective Phone.

Address:

Hyderabad, Andhra Pradesh

To Cellcon Mobiles, Hyderabad. Sub : Complaint against defective Phone. Ref : 1. Aryan ‘s Mobiles, Invoice No.4619 Dt.6.7.2013 2. Software changed at Sri Laxmi Ganesh Enterprises, Ameerpet, Dt: july, 2013. 3. Software changed at Carmel Enterprises, Ameerpet, Dt: july, 2013. 4. Service Order No.6436 dt.[protected] 5. Service Order No.8448 dt.20.09.2013 6. Service Order No.15560 dt.1.10.2013. Dear Sir, I P.Siva Kumar purchased Celkon Mobile G.C.10 with IMEI No.[protected] on[protected]. Form the date of purchase, the handset is not functioning properly with lot of problems. In the first occasion when I have shown it at your authorised service centere M/S. Laxmi Ganesh Enterprises, Aditya Enclave, Ameerpet. They said due to same software problem the handset is not working properly and they have changed the software on date: July 2013. Even after that also the problem continued I was advised by your customer care executive to show the handset at Carmel Enterprises, Ameerpet. They have changed the software on date : July 2013. Since then I am getting problems regularly i.e., Contracts deleted automatically and the word Test is appearing on the Screen and the same problem is repeated twice/Again on[protected] the same problem i.e., Contacts deleted automatically has come. This kind of careless attitude and treatment was never expected from your organization. Your rude attitude has giving lot of mental agony to me and I request you to kindly look into the matter seriously and provide me with suitable solution immediately. with best regards Siva kumar p.