Celkon — new mobile impaired by service center

patriotic

from Hyderabad, Andhra Pradesh

Dec 27, 2017

Address: Hyderabad, Andhra Pradesh

Hi,
I purchased celkon diamond pop, on july 2017 with imei [protected]. Getting display problem & also have camera lens problem. I gave it for repair at future technologies on[protected] and received it on[protected], worst service. Right now touched problem is resolved but "network signals aren't working properly" earlier it showed in my home but right now it is not, to do a call i have to go out. Celkon impaired my mobile. I got these problems with a new mobile. My mobile should be replace with a new mobile.

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Celkon customer support has been notified about the posted complaint.

Jan 25, 2018

Updated by patriotic IMEI [protected]

1) Touch Problem - Submitter 29 Nov'17- Received on 25th Dec 17- almost a month.

2) Network Problem - Submitter 27 Dec'17- Received on 11th Jan 18

3) Wifi & Blooth Problem - Submitted on 13th Jan 18- Received not Yet

I purchased it in July.Touch problem starts after 2 months from my purchase. I have been suffering almost for 2 Months because of your company's mobile defect.

I don't want Celkon Diamond POP, Kindly replace my handset with a good model which runs smoothly.

Govt. should take strict actions against companies who provide Lots of Defect Model Product.

I want Justice. Kindly help me. I am fed up with Celkon quality services.

Thanks & Regards,

Farooq

Jan 25, 2018

Updated by patriotic Quality Manager Vinod Sopke & said if you want to replace with a new handset have to pay 1500/-
Area Sales Manager Linga Trimullcharry committed he would resolve my problem but not yet.

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Comments

patriotic

from Hyderabad, Andhra Pradesh

Jan 4, 2018

Hi,

Thanks a lot for your help, Yesterday I received a call from Celkon representative, He Offered that, you have to pay extra 1500 for a new Hand set. The MRP is around 6000+, I told him the Hand set you are offering me, Its value is 4899/- on Amazon & I purchased my Hand set 5 months ago for 4700/- so I will pay the difference that is 200/- . The product has problem & its the fault of Celkon not mine. So the Representative told me, He would convey the info to the concern authorities. I haven't get any update yet. If they can't replace then Return my money.

Thanks for your valuable support.

Jai Hind.