[Resolved]  Celkon — Not attending service and rejection of service.

Address:

Chittoor, Andhra Pradesh

Respected Sir, My Name is A.Umakumar and I am from Tirupati, Andhra Pradesh, India. I have purchased Celkon A-19 during August, 2012 from Big-C shop at Tirupati for Rs.7999/-. After few days the soft ware was not working and phone was hanging. The Customer Care at Central pARK, Tirupati has attended the problem because the instrument was under warranty. Like wise three to four times my mobile above has given trouble and i have paid twice for the service also. During last week my mobile was fallen down and the notification that mobile net work not available was displayed. Again I had been to your Service Centre at Central Park and asked to see the problem. The receptionist took the instrument and after two days he returned it back to me saying the sim slat is not available with them and to throw the phone in drainage and it will not be repairable. I was shocked to here the words. How a cell phone of Rs.8000/- cant be repaired for a simple problem and be useless. Kindly look into the matter and do justice to me. Thanking you, Yours faithfully, Umakumar A. 1-64/2 C, First Floor, Vaishnavi Nagar, Tiruchanoor, Tirupati, Andhra Pradesh, India. Pin code 517 503