Celkon — service center executives fully irresponsible persons

Worst service center in kodada, Nalgonda district(Best c). The problem is I have given celekon A42 as complaint.The phone was locked is the complaint.So, we have given it for service.He had said that it will take one day to solve the complaint.When we get into shop the shop was closed.Then we have called him for verification.Then the answer from him is Iam in khammam.Then the phone was switched off. Is this servive responsibility ? Is this is way to give the response ? Respond for this complaint soon..