Central Bank Of India — failure in atm transaction

Website:

www.centralbankofindia.co.in/English/customer_care.aspx

Dear sir/madam,
My name is Dnyaneshwar vishnu kamble.i am saving a/c holder of central bank of India bank, My a/c no is:[protected].i withdrawn 10, 000/- Rs.dated on 18/10/2018 at 16;12 pm, from Bank of India ATM.but my cash not came outside of ATM.
i called to our customer care of central bank of India, they all told me, "amount will refunded to your a/c within 24 hours".but yet, i didn't get my cash.
i am requesting to you, please, give me my amount & help me out, as soon as possible.

thanking you,
Dnyanesh kamble.