Central Bank Of India — failure in transaction as well as deduction of amount

Address:

Navi Peth , Jalgaon,, Jalgaon, Maharashtra, 425001

Was trying to book my tickets from irctc mobile app with my central bank of india account... Account details as follows a/c no : [protected] debit card no [protected] mobile no [protected]... So the transaction failed... Transaction id: [protected].. Which was around rs 665... Firstly i called the irctc customer care soo they told me that they haven't recieved any amount yet... And the status for the ticket is showing that the transaction is showing pending from the bank end