Central Bank Of India — I am completing my. Refund money

Address:Chennai, Tamil Nadu, 600001
Website:cbsimps@central bank .co.in

On 18/02/2017 I did online transaction for IRCTC ticket booking.the transaction amount 2660.money was debited from my accounts but the transaction get decline at IRCTC end it's been 5 days but the money is not refunded yet.
My accounts details
AC [protected]
AC holder name Mohsin Raza
I submitted same comlant to email [protected]@central bank.co.in
[protected]@central bank.co.in
But I didn't receive any kind of response from them
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