Central Bank Of India — issue of checkbook

Address:

110030

I had raised a request to issue a checkbook for my savings account and I was told that I need to collect the checkbook after 10 long working days from the domain branch. This is highly disappointing that a for such a big and reputed bank it is difficult to provide a checkbook at the billing or mailing address. Either it is a traditional procedure that needs to be changed by the bank or this represents the laziness of the employees or Central Bank staff. Need a proper explanation on this.