Central Bank Of India — my amount was deducted from account but was not transferred

I was transferring money through my debit card to my paytm wallet on 16 th aug amount was deduct of 2550 but transaction was failed n i had filed a complaint regarding this to my home branch on 18th aug bt i had not recived refund of my money acc no [protected]
Account holder name harvinder kaur i already wait for 14 days refund policy the no of days has been exceeded but till now my problem has not been resolved
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On may 17/2017 I am paying my exam fee of my college by NetBanking. And tha amount was deducted and payment was not successful. After deduction i have complained 2-3 time in home branch but doesn't give any response.

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