Central Bank Of India — non credit of refund

Address:

Narela Shankari branch, Bhopal

Rs 7456.00 refunded by amazon on 20/5/20 through reference no a73wwbxl0000ka4aupep has not been credited by the bank till 11/6/20.
On contacting customer care reply is as we are working with very less staff due to covid 19 we are unable to look into your complaint.
When contacted at branch inspite of repeated reminders by the bank to the clearing house they are unable to give any satisfactory reply