[Resolved] Central Bank Of India — refund amount not credited to account

ZxSoumya

Address:

Station bazar, Jaleswar, 756032, odisha

There was a refund from amazon which was initiated on 23 march.
The amount 1776.00 whose refund is issued on 28th march 2020 by amazon has not been credited to my account.
My refund reference is #7bjxc7yk0000k78np757
I had ordered a item worth rs 1890 through central bank of india debit rupay card - *9476
Account num is - *1185
Account holder name - jalandhar sahoo
Central bank of india,
Jaleswar branch - jaleswar,
Odisha -756032.
Amount 114 was used from amazon pay which i got return on 24th march. The rest amount of rs 1776 is stuck which was to be credited to the account.
When i called amazon they said i need to contact bank customer care but they told me i need to visit the nearest branch of central bank. Neither did they help me. I couldn't even launch a complaint through central bank customer service. It's nearly one month i didn't the amount is not credited to my account. I have called to both the customer services but till now nothing happened.
Please help me.

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Apr 21, 2020

Complaint marked as Resolved

I have called the customer service but none solved my problem. Customer service of Amazon sent me a mail that the amount is transferred to my account but till now it's not credited to my central bank account. When I called banks customer service they didn't register my complaint neither at the nearest branch of central bank. They said they could not do anything.

Central Bank Of India customer support has been notified about the posted complaint.

Apr 21, 2020

Updated by ZxSoumya This was the mail from Amazon