[Resolved]  Central Bank Of India — Refund initiated but not received on my account

Respected sir/ma'am
I am Sayak Mandal, a customer of central bank of India with the account no [protected].
Recently I have received one refund on my Visa card, from Flipkart with the amount of 43890/- on 04-11-20 and it should be credited before 13-11-20.
But after 11 days also the amount is not reflected on my account.
I visited the nearest branch with the branch code CBIN0281600, but the manager completely disagree to help me and also he protested to give a charge back form.
I am giving all the details below regarding the reference no.

Amount - 43890/-
Refund reference number: PR20110500055023435523908 Refund date and time: 05 Nov 20, 12:05 AM Bank transaction ID: PZT[protected]AEN103
Payment mode: Debit Card
Card Number - ************6176
A/c No- [protected]
Sayak Mandal
Refund initiated but not received on my account
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Nov 19, 2020
Complaint marked as Resolved 
Issue not resolved
Nov 19, 2020

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