Central Bank Of India — regarding imps transaction

Address:

Cuttack, Odisha, 754100

Dear central bank of india team. I did an imps transaction of rs 1000 on 03/02/2018 by mobile banking. The amount debited from my account but not credited to beneficiary account and the status of transaction showing timeout in imps inquiry section. I have raised 2 complaints about it in the branch office but not given any solution and it's been 1.5 months.
Email id - [protected]@gmail.com
Name - swadhin behera
Branch - biribati, cuttack
State - odisha
Pin - 754100
Contact number - [protected]
Imps reference number[protected]
Please help and contact me if any other details required