Central Bank Of India — transaction declined but amount not refunded

Address:

Simdega, Jharkhand

Transaction date 26 may 2019
Total deducted amount- 338
Message- transaction declined
Paytm order id-[protected]
Result-Rupees 338 only deducted from my central bank account but transaction declined by server
As transaction was unsuccessful but my deducted amount is steel not reflecting in my saving account by the central bank of india paytm says they are refund my amount but I was checked my account amount not refunded.i call central bank customer care they said go to the branch