Chaayos — Double card payment fraud

Address:	Chaayos (1st floor) outlet, DLF Mall of India, Noida
Website:	www.chaayos.com

On 27th February 2021, I went to the DLF Mall of India (First floor) outlet of Chaayos along with my family. We ordered 1 Honey Ginger Lemon tea priced Rs. 139 and 1 Gur Wali Chai priced Rs. 109. Our order total, including the tax, summed up to Rs. 260. While making the payment, I paid with my debit card. The staff member on the counter said the payment wasn't successful and made me put in my pin again. I later checked that the payment of Rs. 260 was made twice. Henceforth, I was scammed.

I have emailed them multiple times regarding the issue and the authorities have reverted back saying they'll pay back 'ASAP'.

The refund is still not made.