Chaayos — Double card payment fraud

Address:Chaayos (1st floor) outlet, DLF Mall of India, Noida

On 27th February 2021, I went to the DLF Mall of India (First floor) outlet of Chaayos along with my family. We ordered 1 Honey Ginger Lemon tea priced Rs. 139 and 1 Gur Wali Chai priced Rs. 109. Our order total, including the tax, summed up to Rs. 260. While making the payment, I paid with my debit card. The staff member on the counter said the payment wasn't successful and made me put in my pin again. I later checked that the payment of Rs. 260 was made twice. Henceforth, I was scammed.

I have emailed them multiple times regarding the issue and the authorities have reverted back saying they'll pay back 'ASAP'.

The refund is still not made.
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Similar incident happened with me, I made payment using the paytm wallet and payment was deducted from wallet but it was not reflecting in chaayos app. they made me to do another payment and said it will reverse in 2-3 days. Today is 5th day still hvn't got refund.

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    Chaayos (1st floor) outlet, DLF Mall of India, Noida
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