Chaayos — No delivery of prepaid order

I had placed a Chaayos Bazar Order on May 16th 2023 at 11:13 am.
No update has been received either cia sms, mail or whatsapp.
The order was placed from Chaayos app and under the orders section their tracking link is not working!
after 20 minutes I immediately called on their toll free number but no response.. the call keeps disconnecting!
Then I had sent an email, still no response. Then I trued Whatsapp chat support which apparently is of no use because it's bot controlled and did not address my issue.
I demand an immediate resolution such as a proper update and tracking of the order or else refund my money asap
+3 photos
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