Cheapticket.in / Airtickets India — Wrong passenger name entered by Cheaptickets customer care for my baby | |||||
I made a booking for myself and my family from chennai to Adelaide through cheaptickets.in They made a mistake in entering Surname of my baby and when I called them to correct it. They refused to do it and telling me to go in airport counter for changing this myself. I put conference call with Airlines and cheaptickets customer care person Sitaram where airlines confirmed it's cheapticket's mistake so they must cancel my baby's ticket and reissue new ticket with correct name as per his passport. But cheapticket is refusing to do that as they have to pay penalty for doing this. Was this information helpful? | |||||
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CheapTicket.in / AirTickets India customer support has been notified about the posted complaint. | |||||
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Ref: Your concern is valuable to us. Kindly share the flight booking ID, Mobile no., e-mail id on cs@cheapticket.in, for response.