Cheapticket.in / Airtickets India — refund of cancelled ticket

Website:

Cheap ticket.in

Hello,

This is regarding a booking that we had made on jul-30 with booking id - 817393.

Here is a summary on the sequence of events fyi:
Within few minutes of booking, i received an email stating that the booking has been cancelled.
I had then called your customer service and ms. Sanchal from you team had helped me with the below.

The from ticket "chennai to mumbai" - jet airways got re-confirmed and no issues with it.

The to ticket "mumbai to chennai" - could not be confirmed.
On talking to the airlines (Indigo) support person (Mr. Chalid) in conference with cheap ticket customer support agent (Ms. Sanchal), they suggested that the ticket cannot be confirmed again. Instead, if we book a very similar ticket with indigo afresh paying the complete price, they would initiate the complete refund of the amount (Rs. 4250) that was paid for the earlier booking.

I learnt that this process would typically take about 7-10 business days for indigo to refund it to cheaptickets and cheap tickets to return the same into my credit card account.

However, it has been more than 20 days and i do not see any refund made till date