Chevrolet India Complaints & Reviews

I want to bring to your notice a terrible incident i am facing with chevrolet. It’s been more than 1.5 month my car is not repaired. I am mis-committed again and again by the service center people.

Last month i gave my car (Cruze up 16 ak 1531) for servicing at chevrolet service center noida sector-8.

During the delivery, the bumper was damaged and there were scratches over the car, which the service center people were denying but somehow accepted their fault next day. The car took more than 10 days to repair.

They promised delivery in the morning at my home but car was delivered in the evening, giving unnecessary excuses of the traffic (Hardly 5-6 km from my home). I waited whole day at home. This time they misplaced the key and the car was
Delivered without the key. I got my old key repaired for the time being.

The new key was arranged after 2 weeks. I scheduled an appointment with them to collect the key. I reached on time. They took more than 3 hours to install the key and later told me that the server has some issue and it will be done the
Next time.

There were also some noise from the car after servicing which i asked them to check, without my permission they opened up everything and told me that they will change the mounting to fix it, but i said that leave it as it is please i don’t
Want anything else changed right now. After they put the nut and everything on there was an unusual noise from which i asked them to check immediately. It got late that time so they (Mr. Mishra) assured me that next time whenever i have time i can come over
And they will install the key and will check the noise and fix the mounting noise.

I called the service center this saturday. They were busy and asked me to submit car on tuesday, as this was just matter of 2 hours. They picked up the car on tuesday. Now it’s been 3 days my car is not yet delivered. I have been calling
Ervice center, they say the key is ready but again they are denying that continuously they had to fix the mounting noise. Now they are not even picking the call. Mr mishra, who assured me, is on leave, his phone is off.

Now the car is deliver but the old key is not working. They again came to home for repair took 1.5 hours but again had technical issues.

Request you to please take strict against the service center.

Sir/madam,
I'm a owner of spark car (vehicle no wb069003) and a regular customer of speed chevrolet workshop (opp khanna cinema) in west bengal. last 26th july i handed over it for repair and servicing to mr nag (supervisor) and he gave me an estimate of rs 50k. now today i got back my car but without any intimation they charged me rs 68k! after paying the said amount, while back to home car stopped severally 5 times. i handed over it again to the workshop. i am not liable to pay any amount for this kind of poor service. i need it within 2 days.

I'll b greatful if you look after this matter and bring back my car safely.

Thanking you
Niloy bagchi
Job no 001772
Vehicle no wb069003

Sir,
Our car was met with an accident on 9th of july 2016. Got major body damage
Car was tao him as spare parts reken in regent auto service center in faridabad.
After 9/07/2016 they give my back on 12/09/2016. With incomplete process i. E. A. C was not repaired with approximate bill of rupees 2 lacs which paid apart from that bill i also gone for car service to ensure no other fault in car left.
Then after service i faced problem regarding clutch. Taken the car again to regent auto on 17/09/2016 they again said they are short of that part and asked me to take car and ensure no major fault will occur by it and return when they will ask, so i take my car back on 18/09/2016.
After this on 19/09/2016 they called and asked me to get the car to them as spare parts are arranged.
When on 21/09/2016 i was taking car to regent auto the car breakdown in the middle, and their road side assistance team took more than 4 hours to take the action and somehow the car was taken to regent auto.
And now they are saying clutch got damage and again i have to pay for it.
Every time only the service advisor change but the problem is as it is.

Please tell me what to do still from july to september they are unable to repair a small hatchback beat car.
This is really a torture to us. As it is causing loss of money as well as loss of time.
Who will give the compensation.
I request authority person to please respond and improve your service.

Hi,
Car details are as follows:-

Car make: beat 1.0 ls diesel
Registration number klxxxxxx (upon request)
Registration date* 27th aug, 2011
Engine number* 10ab5z[protected]
Chassis number* ma6bfbgnbbt065092
Dealer name: geeyeem motors, kochi, kerala

My car was identified with a major engine work last month and due to non-availability of parts asked us to bring the vehicle by first week of august, 2016. as per the availability we dropped our car for the repair and until till date 30 aug, 2016 the car has not been delivered after repair.
I have opted for the extended warranty 2 years back and it got expired on 19th aug 2016.
Yesterday when i enquired about the condition and the delivery date, i was informed by the advisor that after the engine was fixed and did a test drive found that the my car has a defective electric power steering motor and column and he also wrote about his finding to the relevant department and informed me that as the extended warranty has run out and i would not get the full benefit. i agreed to 20% that i have to pay towards the defective parts. but today when i enquired they informed me that it going to be 40% instead of 20%.
For the past one year i have nearly changed all the major parts, such as diesel pump, steering racket and ac composer.
Now i would like to appeal, my car was given for detailed diagnosis and found for defective engine and even after that they found few more defective parts and changed and now when the car is almost ready for the delivery they came up with another defect and lame excuses.
All the more what sort of a quality you deliver to the customer?
I don't agree with the terms and i just need to replace the defective parts free of cost.
Please do take necessary action for the same.

Thanks
Regards

सर,
मैंने आपके यहाँ से एन्जॉय कार २०१४ सितम्बर में खरीद की, लेकिन मेरी गाडी का एवरेज प्रति लीटर ८-१० किलोमीटर मैक्सिमम आ रहा है, मैंने कई बार आपके सर्विस सेंटर में दिखाया पर कोई भी फायदा नहीं हुआ, इसीलिए आपको लिखकर भेज रहे है,
आपसे निवेदन है की मेरी गाड़ी का एवरेज ठीक करने की कृपा करे,

मेरे गाड़ी का नो है- यूपी१४ et ११८४
प्रदीप कुमार श्रीवास्तव

Attention: mathivanan

We wish to congratulate you once again on this note, for being one of the lucky winners selected on this beginning of year chevrolet motors promotion 2016. We felicitate with you and your family and especially for being a citizen of (India). This promotion was set-up in united kingdom chevrolet motors to encourage prospective mobile users. Congratulations on behalf of the 'chevrolet motors promotion united kingdom' our screening committee and national advisory board has completed all verification and screening by the screening committee of "uk's overseas national advisory remittance claims unit. You have been approved to received your demand draft and chevrolet captive car by a special diplomatic arrival been approved by the regulation council of the chevrolet motors promotion 2016. Your cash prize of three crores thirty five lakh rupees (Rs, 3, 35, 00, 000.00/inr) will be delivered safely to your door step through our senior dispatch officer. Having considered all possible measures to convey your cash prize, we resolve to use senior delivery officer of our company under diplomatic umbrella. We have made all necessary arrangement to convey your winning prize direct to your door step. Your name, phone number and address has been received.

Let it be known to you that all taxes has been paid by england chevrolet motors united kingdom, therefore, you will only be required to pay local custom duty custom notarization clearance fee rs, 24, 800 inr to india custom duty fee in clearing of your consignment from the custom duties in your country india. Apc delivery officer, mr. Stephen jones from the apc overnight courier london will be arriving in india tomorrow morning. And you are to provide him a copy of your id proves (Id card/ passport / voters card pan card or any valid id proof) to enable him identify you before he will hand over your parcel to you. Below is his flight information. B. A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Below is the flight information:
Flight number vs 266-t a380 british airways
Departure date 24th august, 2016 time: 9:45pm uk time
Route london (Lhr) to delhi (Del)
=
Arrival date 25th august, 2016 time: 09:45am india time
Del - delhi - indira gandhi international airport
Lhr - london - london heathrow airport
Departure terminal:london heathrow airport - zone a, terminal 3
Arrival terminal: delhi - indira gandhi international airport - international arrival, terminal 3

Your parcel contains all of the following items.
1) a demand draft of rs, 3, 35, 00, 000.00/inr
2) your chevrolet captiva car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (F. S. A) united kingdom.

Please be aware that your chevrolet captiva car has already be shipped to your country with your address provided to us and will arrive india two weeks after you have received your authorized draft been cleared in your country india. Our delivery officer will instruct you immediately he arrive india by british airway on 25th, august 2016 by 09.45 a. M. He will put a call across to you immediately he arrived india and you are to make sure that you oblige to his instruction by remitting a payment of two hundred and fifty one pounds (£179) equivalent in india currency twenty four thousand eight hundred rupees only (Rs, 24, 800 inr) for india income custom duty notarization clearance fee levied upon your foreign draft for endorsement and approval and your chevrolet car. Payment must be made by you as the sole beneficiary of the certified draft and chevrolet captiva car as we have contacted the india home financial ministry and they have given endorsement as regards to international monetary fund’s regulatory policy (Imf) adopted by the india home finance ministry. You are to contact senior delivery officer via email id: ([protected]@gmail.com) and provide him with any of your identity proof. You have to give us confirmation of this mail before our accredited courier delivery officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with india custom when he arrived india. Your winning certificate is been attached to your mail and apc delivery officer identity proof for your confirmation purpose.

I purchased Chevrolet Beat LT in Sept 2013, till now total running is 60K approx. I am facing issue with the engine its having too much vibration and black smoke through exhaust. I visited the service centre supervisor suggested to change the Turbo charger and oil seperator to reduce the black smoke from engine. But after getting it changed still facing the same issue, not worth.

Please help

Ashim khan
[protected]

Hi,
I am anand mishra. I am using rj 13 ca 6051. The car is chevrolet beat diesel. I am using the car since 5 years.
I am really annoyed with your service. I am continuously sending my car for servicing. All the services are done at chevrolet centers only. I had sent my car for servicing approx 3 days back. That time car service indicator was on. I had communicated your service advisor dinesh about that. Dinesh informed me that the issue may be of battery. I visited metro chevrolet, vasant kunj yesterday too. I dropped my car there today.
Now the same person in telling me that there is some oil container leakage. Please look into the matter and provide the solution.
The car was sent to service. There must be rectification of all car related issues. My concern is the engine service light went on, after servicing only. Why the issue arose after service?
Please fix the issue asap.

There was under body hit to my beat diesel I took the vehicle to trident chervelate kalyan nagar they changed o ring for oil leak and they said job completed after useing vehicle for couple of days there was again oil leak again I took the vehicle to service center this time they took 3 days as they said want to replace some o ring near coolent circulation after this again I find coolent leaking in between there was noice in wheel they said it's due to break pad I changed break pad still I have noice in wheel at lower rpm...I'm just totally fed up with service at trident chervelate service center kalyan nagar bangalore

I am having a grey Chevrolet beat LT. I bought this on 30th dec 2015 till now its gives us tu major faults nd two other regular servicing. The faults are uncommon for once we had to leave aur vehicle nd demand on road service. in a warranty period the condition is almost worst how can we trust that piece won't make us suffer after warranty. That car is so good but those technical problems suffer us alot it is just traveled 5600 km approx.Gwhat should we do know we trusted you but now it's difficult to handle this

I am ajay gupta purchase a chevrolet beat p. s. model from shiva motors shahibabad industrial area ghaziabad in jan 2011. first i tell you that average service coast is to much approx 10000 rs. per service, without any parts and second thing that any parts of this car not available in local market. if you leave in a big city like noida, delhi, (minimum a big district level) then its part available otherwise you can not found a small parts of chevrolet motors also coast is much more than other company. i have complete all service in chevrolet workshops.

I have booked my car (Chevrolet sail uva) for servicing on 8/7/16 for next day. On 9/7/16 i have approached the only servicing center at guwahati at 9.30 am. At 11.15 mr amirul haque received my car and advised to take delivery at 5 pm. At 6 pm when i visited the workshop i have noticed that my car was still untouched. I am very upset and asked me to return the car without servicing as i have an appointment at 7 pm regarding my foreign trip.. They requested me to wait for half an hour.In stead of half an hour they return the car without washing with a bill of rs 7240/- (Invoice no 630, job no 1882) and asked me to come any day for washing. As the distance from my residence is more than 15 km i have requested them to compensate so that i can wash locally by saving my valuable time. But they requested me to come another day assuring to complete the wash within 1 hour.
On 17/07/16 i have visited the workshop at 9.30 am and delivered the car. They requested me to be seated in waiting room assuring to deliver after 1 hour. After 45 minutes i have visited to see the progress of work but i was astonished to see that my car was in 4th of the row. Then i asked mr amirul to look into the matter. Mr amirul and one lady of customer care visited the spot and after removing the cars in the queue my car placed in 1st. They have requested me to wait for half an hour in the waiting room. After 45 minutes when i approached the spot i have noticed that my car was again in 4th of the row. I then burst in anger and wanted to know the cause and asked them if any bribe have to be given. After hearing my hard voice all staff including official in charge came to cool me.
I have another bitter experience. After service they have not close the cover of coolen for which my car was seized in road. Same case is also occurred on my colleague
I have the advise not to sell new car if service cannot be provided. Single servicing centre is not sufficient for a city like guwahati. I must have to mention that service of maruti is far better.
Yours faithfully
Bipul borthakur
Hn 10 bank colony
New guwahati
Guwahati-781021
Phone no [protected]
Email 1) bipul. [protected]@gmail.Com
2) bipul. [protected]@sbi.Co.In

I have given my sail uva vehicle for repair on june 2nd 2016 at orange chevrolet service center, hafeezpet. The local dealer promised me to deliver the vehicle in 15 days i, e on june 17 2016. When i went to service center for the delivery of my vehicle, they said my vehicle has not yet been completed and promised me to deliver the vehicle on june 29. Unfortunately, i went on june 29 they asked me to come after one week that is on july 6. I contacted them on july 6 they said my vehicle will be delivered on 15th july. I checked my vehicle status in the service centre on 15th july, to my disappointment the vehicle repair has not yet been started. I approached the chevrolet customer car and raised a complaint and this time both customer care and service centre people promised my vehicle to be delivered on 29 july. Since then, i have not received any call either from customer care (Even though calling them very frequently) or even local dealer. Today i contacted the local dealer and again i got the same response that they are not going to deliver my vehicle on even 29 july.
Even chevrolet customer care people are not responding to the customer complaints. I don't understand to whom i need to approach for my vehicle to be delivered.
I really don't understand why chevrolet is still selling the vehicles, if they cant do the service to them. It is loosing its brand value and fame in india.

Chevrolet beat 2011 nov jus run 55000 km has engine oil and smoke coming out from oil lube(oil level checking gauze). i visited hubli showroom and they said it needs engine overhauling at 1.2 lakhs. what kind of engine is this?
plz help me. my car reg no ka25 z 2680. my warranty is over. ther is smoke and oil oozing out of the oil lube. i have already cahnged turbo once.

I have a cruze LTZ AT 2012 MODEL...I have been facing continuous problems with the local service centre REAGENT MOTORS... recently my car started having problems with remote control sensors ...I have paid for the new key and got the same 3 days back(after a wait of 10 days)...I got the car back and in the evening the same problem of sensor started...I sent the car back and it got fixed...the car came back to my place and now again the same problem has cropped up.
This is just the most recent case . I have had my car at the service station for a period of even over a month in the past because of in availability of parts. Anticipating a quick response towards this poor service and a permanent solution for this recurring problem.

Dear, sir n madam
I m ashok aggarwal from dehradun. Sir m purchase chevrolet car with very trust on company reputation but i think urs company reputation in india is zero not small zero very large zero. Sir my car accident in march month date 15th year 2016 n me give my accidental car same day in company service center (Ddpm) which one is authorized service center in dehradun. Today is 22 july 2016 but company not give me my car. Not this company charge 60000 rs already. Plsss take immediately decision.

Contacted the india home financial ministry and they have given endorsement as regards to international monetary fund’s regulatory policy (Imf) adopted by the india home finance ministry. You are to contact senior delivery officer via email id: ([protected]@gmail.com) and provide him with any of your identity proof. You have to give us confirmation of this mail before our accredited courier delivery officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with india custom when he arrived india. Your winning certificate is been attached to your mail and apc delivery officer identity proof for your confirmation purpose.

Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your consignment code: apoc3997chv6x confidential till your parcel to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned!!!

Once again congratulation

Best regards,
Barr. Steven more,
Direct line: [protected],
Lottery co-ordinate

3 attachments
Chevrolet winning certificate approve nethaji. Jpg
211k

Without prejudice

Dear sir,

We are being harassed by the dealer of chevrolet (orange motors) located in sanathnagar, hyderabad.

Our vehicle (tavera ltl 9, with its temporary registration number ap 9 tn tr 6998) met with accident in 2010 post which we gave it to orange motors, sanath nagar for repairs. after resolution of the insurance issue, we also paid rs. one lakh (in different installments as requested by the dealer) in advance to the dealer. we have been following up with the dealer since then. however to our plight, till date the vehicle is not repaired and handed over back to us.

Furthermore, the dealer had stolen all the original parts from the vehicle over this time and unduly benefitted from it.

This has caused serious mental agony and harassment to us and has also resulted tin serious losses (in terms of depreciation in value).

We seek your help in getting our vehicle in our possession with complete repair and also get us compensated for the mental agony, harassment and our losses.

We have been kept hostage by the dealer and is being abused by keeping our vehicle with them.

Regards,
Bharat mehta
[protected]

The car was under extended warranty and for last one year was emitting smoke. The company's service partner in Dehradun changed many parts during this period and charged a lot of money on it. After putting pressure on them as problem persisted. Gave car on 8th June and Mr. Vinay told me that its a engine problem and needed to be overhauled and need atleast 15 days. After that his superior (Service Manager) called me and took plea of not regular in service, started bargaining on the cost of repair and started with 50 percent share by me and 50 by the company. Estimated cost according to him was Rs.80, 000/- that means my share was Rs.40, 000/- which I declined and then they came down to Rs. 20, 000/-( my share). I said no and then they asked me to pay Rs.5000/- which I agreed upon. After almost a week I got a call form Mr. Vinay on 16th that engine is done now there is a problem in injectors and need to replaced and will cost you approx. Rs 27, 000/- for which I need to contact Service manager. When I went to the workshop his story was same and need a change injectors. I immediately told him to give me in writing as my injectors were perfectly in good condition as there was no problem of any sort except black smoke which Mr. Vinay initially said that it was due to engine problem. Service manager told me that he will talk to the company and tell me on the next day. Next day he assured me that all is done and it will be changed.
On 23rd when I went to take the delivery of the vehicle the whole scenario changed
1. The injectors were repaired not changed which was never the case as they demanded Rs.27000/- for change of the injectors.
2. The service manger wanted me to sign on the document wherein he has written that some timing part was not changed as I declined for it. I said why I will sign when its your duty to see if the part is damaged or not and my car is under extended warranty. In turn he started writing on the documents of its own.This all is done to save guard themselves from the future problem that may happen in the engine.
3. My car's intercooler (the part near the radiator) was damaged along with the radiator from the front due to mishandling of my car.
4. My car's problem of black smoke still persists.
5. They said that after driving some Km the problem will go which I think was lame excuse to hand over the car to me.
Today the kind of humiliation I got in the hands of service manager was unbearable though I am a heart patient and a senior citizen.My son just to avoid further humiliation and after taking consideration of my health signed the delivery documents and took the delivery of the car.
I myself is not feeling well and if something will happen to me, the service manager and the chervrolet will be wholly responsible for it.
I need my car to be in perfect condition as early as possible. Already I am hiring a vehicle for Rs. 1000/- per day since 8th June.
If this problem will not be solved I will approach all authorities till Ministry of Transportation and even court for the readdressal for the same.

I purchased Beat diesel in june 2014 from Aravali Service Center, Sector 14, Gurgaon, Haryana. Since then I regularly going for servicing in authorize service center only. I love very much to my car and drive it very safely. But suddenly i faced problem in turbo and it started showing white smoke in silencer. I took it to the nearest service center of chevrolet (Aravali). They found some problem in the turbo but they didn't ready to rectify this problem under warranty while it comes under warranty. They provided me estimate of Rs. 40 to 45 k. I shocked to see that and I am not able to pay such a huge amount for unnecessary things.

This is worst. I was harassed. There is no benefit of my warranty of this car. I totally dissatisfy with this negligence and will fight for it in consumer court. Also this will be my first and last experience with this company. I will shortly switch to another company and even never to tell anybody to buy any product from this company. What benefit I have of this warranty. Do Chevrolet have any answer of this question ? You are making fool to the customer. This is really the height. This is fraud. Even I am daily facing mental torture due to this. I request you to kindly do the needful to rectify this problem under warranty only.

Jitender