Chevrolet India — clutch gone in 11 days after 715 kms

Address:

Ghaziabad, Uttar Pradesh

To, The responsible authority. sir, i have purchased a cruze ltz ( reg.no up14ch 9133) on 19th august from shiva motors sahibabad ghaziabad. It broke down yesterday in greater noida and i had to call the road side assistance which picked my car and toed it to shiva motors ghaziabad. since it was late the workshop was closed so i went to see my car today. after reaching the showroom i realised there was no information among the staff as to what is wrong with my car or what can be done about it. For the information car has done just 715 kms and they are saying the clutch plate has broke down. before even inspecting the car the GM MR. ANIL BALIYAN has focused and pressed upon the factor that mistake is on my behalf and i might have driven the car on hand break or over used the clutch. with no prior information they are blaming it on me which struck me pretty bad since i have been driving for 14 years and also have a fiesta and a scorpio that i drive on the daily basis with no problem at all. I cannot understand for a fact that how a car for which i have paid 17 lakh rupees and is 11 days old with just 715 kms on the run with no dent marks can get in to such a bad shape so easily. i m dumbstruck and have no clue wtsoever to say and think about it. I do believe in the fate and will not lie in saying that i have lost all faith in this car of mine and will never be able to drive it with a confidence that i do drive my other cars with. i am no position to accept this car as mine and therefore request the company to do something about it. On the very day of delievery i called akaash the person who took care of my car transaction and told him that there is some problem with the ac and the 2nd gear of the car for which he calmly asked me to let the mechanic know about it when i come for my 1000 km check. the car was already 52 kms driven when it was given to me and on being asked they said it jus went for a test drive or so and since its a powerful vehicle you dont have to worry about anything. Now i am helpless sitting here and waiting for the service centre to play with me.i therefore request the chevrolet team to please take care of the problem and do let me know what my next step would be because i as a person dont want to be forced to go to the consumer forum for things that can be solved outside the court. for gods sake its a 11 day old car does they have any shame in blaming me for it. i would rather drive a maruti 800 then this piece of junk and if forced will definitely take harsh steps to make it right. its hard for a middle class man like me to pay 17 lakh for a car that comes as a dream for loads people. the car whose first instalment has not been paid yet and it is standing in a workshop. i am completely disappointed and if it persists i personally will take action to make sure that at least people around me will never use chevrolet products. I therefore humbly request you to take care of my query asap so that this can be sorted out without a bang. your help would be appreciated. regards ansh singh [protected] chevrolet cruze owner UP 14CH 9133