Chevrolet India — Disappointing customer service

Hello,

I am writing with utmost disappointment on the roadside assistance chevrolet provided to me on thursday (28-apr-2016). I want to inform you about a serious incident and for this the wastage of my precious time after my working hours, which has happened to me by your organisation.

On 28th of april 0030 hrs my car (Chevrolet tavera) broke down in a place called periyampetti in the middle of nh7 highway on my way to bangalore. I tried my best to figure out the problem and had no other option but to look for an emergency number. Apart from the fact that this so called "expresssway" didn't have any emergency call number, i was relaxed as i knew i could rely upon chevrolet's "24x7" roadside assistance or its "customer service". When i called up chevrolet roadside assistance not only did they take my case seriously but also transferred me to the customer service. The customer service was good enough to provide me with a technicians number (Mr.Manohar) who resided in tirunelveli.

I was in shock when i called up the technician(Mr. Manohar) to find out that he wanted to sleep rather than help me in this desperate situation. He could have atleast tried to help me, but all he kept saying was "i want to sleep, will come in the morning". Despite of me pleading him for 10 time he kept on saying the same thing. Anyways help arrived for me in the morning after everyone had their breakfast and a good night sleep. Thanks to your valuable "customer service" and wasting of my precious time.

I bought this car from chevy because of its known customer service. We travel in your cars with the trust that you will help us anywhere. Being in this situation i have changed my opinion. Such a worldwide valuable organization with such service.

I would like to bring 3 things for your kind suggestion, may be it is silly for you,

1. Please don't make any other customers to face like this kind of above incident.

2. Try to avoid making customers to wait at service stations more that hours for just providing you with the problem.

3. Try to give proper training to your call center department for proper follow-ups and feeding of compliant numbers to avoid to repeat stories like this again and again.

Shaf a v
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