Chevrolet India — Escalation: service center unwilling to chaservice center unwilling to replace malfunctional expensive car parts

Address:

700054

Hi,

I have a chevrolet beat diesel car with reg number wb 06j 7684. Today i came to my nearest workshop : speed chevrolet service center, kolkata. I wanted to do the regular servicing as well as some issue resolution. One of the issue was - a sound coming from the steering wheel while turning it left or right. They said my steering column needs to be replaced. I was ok for it and i had extended warranty as well. Now they are saying they dont have parts. When i requested them to order it they didnt agree saying it will take too much time and i was ok for the delay. But still they were not ok to take care of this one, due to some internal issue. One of the staffs unofficially told me that since this part is expensive (Approx 30k rs) md of the service center is not willing to invest. I checked with a few other service centers as well and everywhere i am seeing the same issue, no ine has the part and neither they are willing to order.

Being a customer is this what we expect as an after sell service? Where should we go for the issues of the cars then? My extended warranty would be expired by 30th march 2017, is this the reason everyone is delaying so that i need to pay? Then why are you offerring extended warranty?

I am currently based out of glasgow and came to india for home visit and will return by first week of jan. My car is getting used by my aged parrent so i would appreciate if you look after this issue on an urgent basis to sort this out before i leave.

I can be contacted at this mail or at [protected]. Requesting you once again to do the needful asap.

Thanks
Himadri s das