Chevrolet India — failure to resolve vehicle engine oil drying problem

Address:

Shimoga, Karnataka

Dear sir,

Failure to resolve vehicle engine oil problem
Vehicle chevrolet sail u-va abs
Registration no. Ka-17-b-8202

I am the owner of chevrolet sail u-va abs vehicle bearing registration no. Ka-17-b-8202. I have purchased the vehicle from m/s modi motors, davanagere in 2013. I have been servicing my vehicle at m/s vibrant motors, shimoga at regular intervals. After the vehicle had run about 132000 kms, there was low pickup and engine noise. On my complaining, m/s vibrant motors overhauled the engine on goodwill basis. After this overhauling was done, engine oil was becoming empty when the vehicle ran about 600 kms. Again i went to m/s vibrant motors, shimoga and complained of the issue. Even though they made some o-ring seal, the problem persisted. Later they changed the pcv filler, this also did not resolve the problem. After that they changed the turbo charger assembly, even this has not given solution to the problem of engine oil consumption. Then they were only topping up the engine oil and handing over the vehicle to me. Now they dismantled the engine and are advising that engine block is oversized and due to this the engine oil is getting consumed / exhausted instead of remaining in the engine. Now after dismantling the engine the service centre is saying that they are waiting for company reply in the matter.in the process, i have visited the service centre more than 25 times from my place which is about 60 kms. Sir, for no fault of mine i am losing my earnings and incurring unnecessary expenditure and waste of time. I am losing out on my earnings, due to which i am not able to repay loans to financiers, in addition to mental tension.

Under the circumstances, i request to ensure permanent solution the problem or replace the engine at company's cost, since the vehicle was under warranty / extended warranty at the time of my first raising the compliant. Till such time the issue is resolved pay financial compensation to me for the loss of earnings to me due to the problem.

In brief:

Engine overhaul by m/s vibrant motors shimoga at 132000 +/- km's.

Engine oil drying for every 600 +/- km's.

Dealer changes o-ring seals, pcv filter and turbocharger assembly for this issue.

During this time vehicle ha run 30000 km's

Now dealer has dismantled the engine and saying we are waiting for company reply

Anticipating an early and favourable reply.

Regards.

(Praveen kumar)
Registered owner of the vehicle.

Mob : [protected]

30.12.2017