Chevrolet India — Horrible experience with CHEROLET ENJOY LTZ PETROL VERSION

Address:

Bangalore, Karnataka

I'm from bangalore I had purchased ENJOY LTZ PETROL VERSION on 02/07/14 it has run about 11500 kms till date. On 11/04/15 I went on an trip to ooty from bangalore with 5 adults among which an lady aged 83 years was traveling with us. At around 3pm the car suddenly stopped moving forward during the uphill drive to ooty, we were around 22 kms away, it was an dense forest in the hill stations of ooty and was raining heavily. We called CHEVROLET 's ROAD SIDE ASSISTANCE EXECUTIVES they said the cluch might have burnt so, the car can't be driven, so they told they could arrange the toying vehicle and it would arrive the next (12/04/15) day to get to our location ( how would you expect us to wait in the dense forests of OOTY till the toying vehicle arivired and we couldn't even leave the vehicle and move forward to ooty expecting your toying executives to arrive at that spot leaving the car in an remote areas of the forest ) so we arranged an local toying vehicle and they arrived around 8:30 pm (we were stuck in the forest for about 6 hours with an aged person with us in that heavy rain) and me and my son had to help those toying people to get the car on to the toying vehicle, which was an struggle in that rain, we had to pay them 5000rs to get the car to ooty and we had to take an alternative vehicle for us to get to ooty and the costed us another 1700rs to reach ooty from the location were the car had stooped. The next day 12/04/15, ROAD SIDE ASSISTANCE EXECUTIVES sent an toying vehicle to OOOTY and later the vehicle was bought to COIMBATORE to ANNAMALAI'S AGENCY (CHEVROLET'S AUTHORISED SERVICE CENTER) and the same day we had to leave OOTY to COIMBATORE(as toying person had forgotten to collect the car key), we had to pay 2700rs to reach COIMBATORE taking an taxi, the toying vehicle reached around 3pm and we reached around 4:30 pm in taxi. Though the vehicle had arrived, no one bothered to have a look on what was the problem with car once it had arrived at the service center. And for accommodation we had to pay 3500 per room(we had to take two rooms for 5adults) for the stay in COIMBATORE. Today 13/04/15 once we arrived at the service center at around 9:30 am, still the car was not inspeced. We went to have an talk with the manager Mr.Elango he lied to us saying that (IN AN HIGH VOICE), the car is inspeced. Even though they didn't have an look at the car until, we had arrived and told them to take an look at what was the problem with the car. Now they say that the CLUCH KIT is to be replaced and it would cost us 8500, and the car would be fixed by tomorrow evening 14/04/15, now we have to again pay 7000rs for tonight's accommodation for two rooms. From day one of the purchase, there was problem with the transmission i.e there was problem in going to reverse gear. How do you expect an car's cluch to get burnt after running for only 11500 odd kms. Please look forward at this complain else will have to go the CONSUMER COURT and sue the company. And this is not the first car with such complaints related to transmission and cluch related problems, look forward about such problems either to stop this Car or give the customers good service and response. I want to know what best can the company can do, for these costly EXPENDITURES which i had to pay unnecessarily.